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What is CRM and how does it support marketing?

Martech

Customer relationship management (CRM) is the technology brands use to nurture relationships with their customers. And because 91% of businesses with more than 11 employees use a CRM, marketers would be wise to learn about all they have to offer. We’ll cover: The benefits of CRM. Types of CRM systems available.

CRM 98
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Rethinking content governance in the era of generative AI

Martech

This is Part 3 of a four-part series on how AI will be infused into marketing automation platforms. Depending on your role and level of experimentation over the past nine months, your view of generative AI can range from “it’s just a shiny object” to “these are transformational opportunities and threats.”

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6 marketing automation use cases where AI can help with data quality

Martech

Editor’s note: This is Part 2 of a four-part series on how AI will be infused into marketing automation platforms. Part 1, AI marketing automation: How it works and why marketers should care, is here. The challenge for data management has twice the impact.

Transform 115
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3 ways MOps can bridge the gap in marketing analytics

Martech

Marketing operations: The hidden superpower While often overlooked, marketing operations (MOps) teams hold vital expertise in proving marketing ROI. These platform experts manage systems, data integration and campaign tracking. They shape lead scoring, lifecycle models and campaign success metrics.

Analytics 134
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3 steps to building an effective martech stack

Martech

Dig deeper: What is digital transformation? Dig deeper: More than 60% of B2B marketers say martech stack is too complex. Often these core functions are carried out by a marketing automation platform (MAP) or email service provider, in addition to some kind of customer relationship management (CRM) system.

Transform 113
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Aligning martech with your business strategy: Your blueprint for success

Martech

Look into omnichannel customer experiences and inventory management integrations. This specificity ensures your martech roadmap directly addresses the nuances of your market, enhancing both relevance and effectiveness.

Transform 106
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Why Marketo and Microsoft Dynamics CRM Customers Have Gold in Their Sights

Adobe Experience Cloud Blog

Author: Brian Glover Are you a Microsoft Dynamics CRM customer struggling to get better leads, more of them, and truly understand the impact of marketing on pipeline and revenue? If you’re a marketer using Microsoft Dynamics CRM, that tool is often a complete marketing automation platform.

CRM 91