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The marketer’s guide to customer journey orchestration

Use Insider

Complex omnichannel customer journeysCustomer journey’ refers to the path that takes a shopper from: Not knowing a product > Purchasing > Becoming a loyal customer It lays out all touchpoints that your customer may have with your brand before, during, and after the experience of that product.

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5 Black Friday trends marketers can act on this holiday season

Martech

Black Friday continues to be relevant for shoppers Significant promotional periods earlier in the year have influenced gift-shoppers. Perks like limited-time offers and free shipping also are attractive to certain segments of social commerce shoppers. Consumers are looking to spend, and it’s not too late for marketers to act.

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15 Post-Purchase Email Examples to Inspire Your Next Campaign

Hubspot Marketing

Below this, Man Crates follows a best practice of including the order and customer service contact details. Shipping Confirmation (Etsy) The following critical information you should share is a shipping confirmation when the package arrives. What we like : I like how clean and effective Etsy’s shipping confirmation email is.

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Driving growth through data: Optimizing the purchase stage

Martech

Likewise, it is more difficult for customers to indicate their preferences for the brands they support. This article series explores this challenge and opportunity across the customer journey. This is where customers convert from prospective customers to active ones, and past customers convert again.

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What Are Customer Touchpoints and Why You Should Care

SMEI

Customers are much savvier these days, and old fashioned direct marketing tactics no longer work on a digital generation that has been raised to be cautious. These days there isn’t a single stage of your customer journey and relationship that doesn’t involve touchpoints.

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Conversational commerce platforms: What they are, why they matter, and how to choose the right one for your business

Use Insider

Customer engagement: Conversational commerce prioritizes connection at all stages of the customer journey—whether they’re checking out your brand for the first time or have already made several purchases. Address your entire customer journey Think of a conversation with anyone.

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How to Boost Your SaaS Sales Funnel in Short Term: A Guide to Lead Generation

Many Chat

Finally, we come to the decision stage where potential customers decide whether or not to purchase your product or service. This could be a discount code, a free shipping offer, or a risk-free trial. Map your customer journey. To streamline your onboarding process, start by creating a welcome email for new customers.