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Improving customer journey orchestration with metrics and actions: Best of the MarTechBot

Martech

Prompt What are the top five metrics to track with a customer journey orchestration tool? Conversion Rate: This metric measures the percentage of customers who complete a desired action or goal, such as making a purchase or signing up for a newsletter. By addressing these issues, businesses can improve customer retention and loyalty.

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8 proven retention marketing strategies to boost customer loyalty

Use Insider

What is retention marketing? Retention marketing is a strategy focused on engaging existing customers to maintain their loyalty, encourage repeat purchases, and increase customer retention. It’s a broad term for all of the activities your business undertakes to keep your existing customers and make them more profitable.

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[Ebook] 3 Ways Enterprise Underdogs Can Become Customer Engagement Heroes

Adobe Experience Cloud Blog

That advantage is crystal-clear when it comes to building a growth-oriented marketing strategy around existing customers. Enterprises should be laser-focused on customer base marketing because: Customer retention is key to market share. Happy customers are the shortcut to trust.

eBook 91
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7 Best Customer Data Platforms (CDPs) in 2023: In-Depth Look

Use Insider

Actionable CDPs These CDPs are designed to help brands understand their customers, build detailed customer segments, and create personalized experiences for them. Besides their data aggregation capabilities, these CDPs also have: Native support for various marketing channels , like SMS, email, WhatsApp, and Facebook Messenger.

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24 questions to ask ABM vendors before signing the contract

Martech

Are native integrations with our CRM and/or marketing automation platform available, so we can utilize historical data? If not, is an API available for custom system integrations? What level of customer support is offered, and when is it available (i.e., Questions to ask the vendors’ customers.

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What is a Customer Data Platform?

Use Insider

Customer Data Platform (CDP), a term coined in 2013. CDPs are: “A marketing system that unifies a company’s customer data from marketing and other channels to analyze customers to enable modeling and optimizing the timing and targeting of communications. What is a Customer Data Platform? (In

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The 11 Best Marketing Automation Software Tools in 2019

Hubspot Marketing

HubSpot Marketing Automation. HubSpot's marketing automation functionality is one of the most powerful tools in this list in terms of features. InfusionSoft (now Keap) has been around for a while (15+ years, I believe) and has helped thousands of marketers deliver on leads, revenue, and customer acquisition targets.

CRM 140