Martech

SEPTEMBER 18, 2024

Brands that effectively meet these needs with useful content gain a significant edge. Missing them means missing potential customers and revenue. To succeed, your brand must deliver the right message at the right time and in the right place. The goal is to ensure your brand is top-of-mind when consumers search for solutions.

Customer

Power Digital Marketing

JUNE 3, 2025

Customers expect seamless, personalized experiences across multiple touchpoints. Omnichannel marketing is no longer optionalits essential for brands looking to enhance engagement, boost conversions, and build lasting customer loyalty. Best Practices for a Successful Omnichannel Marketing Strategy 1.

Key Performance Indicator

Vertical Response

JUNE 4, 2025

Ever wonder why customers seem to forget your brand? Its called marketing amnesia: why customers forget your brand and what to do about it, and it can really hurt your business. In this article, well dive into why it happens and what you can do to keep your brand fresh in the minds of your customers.

Branding

Vertical Response

NOVEMBER 20, 2024

It stands out as one of the most effective channels, offering a direct line to your audience and fostering brand loyalty. Key elements of an effective email marketing campaign include a robust email list, a reliable email service provider (ESP), and clear goals that align with your broader marketing strategy.

Email Marketing

Customers.ai

JANUARY 6, 2025

Customers expect more now. The ecommerce brands delivering that more are winning big. Todays customers expect personalization. The brands that get this right see higher ROI, deeper engagement, and happier customers who keep coming back. Use consistent branding, tone, and visuals to tie everything together.

Customer

Martech

MARCH 14, 2025

Greg Kihlstrm, a MarTech contributor and Principal at The Agile Brand, emphasizes use case definition and clearly defined requirements are critical when considering a CDP. The investment may not be worthwhile without a clear understanding of how the CDP will address specific business needs and improve marketing performance or reduce costs.

Key Performance Indicator

Customers.ai

NOVEMBER 20, 2024

Setting clear, measurable goals is non-negotiable because vague objectives like “improve brand awareness” or “get more traffic” don’t cut it. Once you’ve defined your goals, it’s time to pair them with the right Key Performance Indicators (KPIs). Think of your goals as your campaign’s North Star.

PR

Backlinko

JUNE 23, 2025

And What They’re Not) SEO KPIs are key performance indicators that tie your optimization efforts directly to business outcomes. But: You’re performing SEO to help the business gain online visibility and drive growth. But we’d argue they’re now essential for all brands to track — no matter the growth stage.

SEO

Welcome Software

MARCH 12, 2025

Customers tend to use this when making complex buying decisions. If youre looking for points of differentiation, here are a few to get you started: Price Quality Appearance Ease of use Brand presence Reliability Customer support Offline features Gamification 4.

Product

Lynton Web

NOVEMBER 26, 2024

While vanity metrics like social media followers or email open rates can provide helpful context, the real power lies in tracking key performance indicators (KPIs) that directly tie to business outcomes. As you move up the pyramid, you'll find KPIs that demonstrate real business impact across several key categories.

Transform

Lynton Web

MARCH 28, 2025

For multi-concept restaurant groups operating with different reservation technologies, this integration flexibility ensures comprehensive data capture and consistent guest experience tracking across the entire portfolio, eliminating blind spots in your customer journey analytics.

Transform

Welcome Software

JANUARY 24, 2025

In other words: we're talking about perfecting your omnichannel marketing to achieve that oh-so-sought-after brand omnipresence. If you'd prefer an eBook, download your integrated marketing guide here. Step 1: Clarify your overarching campaign and content goals Define your primary marketing goals and objectives Set specific KPIs eg.

Marketing Strategy

Animalz blog

OCTOBER 28, 2024

That’s the core philosophy of Keith Perhac, founder of SegMetrics, a marketing analytics platform specializing in tracking complex, multi-touch customer journeys. Key insights from this interview: Most teams track too many metrics (aim for 3-5 KPIs max per department). It was actually a bit of a happy accident.

Copywriting

Lusha

NOVEMBER 18, 2024

Processes: Improving the Customer’s Experience RevOps is about more than just merging departments; it’s about improving the entire customer journey. This involves analyzing and streamlining processes across sales, marketing, and customer success. Do you want to improve customer satisfaction?

CRM

Neil Patel

AUGUST 7, 2025

Trust drives B2B: LinkedIn data shows 94 percent of marketers rank trust as the top driver of brand success. Track brand mentions in AI platforms as a new key performance indicator (KPI) alongside traditional search rankings. Focus on unlinked mention outreach to convert brand citations into backlinks.

Digital Marketing

Avinash Kaushik

NOVEMBER 26, 2024

About the difference between KPIs and Metrics. :) About the need for a balance between Acquisition Metrics, Behavior Metrics, and Outcome Metrics in our Scorecards to paint the full customer journey – and kill silos. It insults the customer journey. Let’s measure the success of that journey. Metrics are important.

Analytics

Sprout Social

JUNE 3, 2025

Facebook key performance indicators (KPIs) are critical to track performance, improve content based on performance and tie your efforts to business goals. Here are some KPIs and goals to begin with: Brand awareness Organic: Use metrics like reach and impressions to determine how many users see your content.

Key Performance Indicator

Martech

APRIL 16, 2024

Customer journey basics First things first, let’s unpack the customer journey. Imagine it as a roadmap, with your customer at the wheel and your content the signposts guiding them. Engaged users are more likely to progress further along the customer journey.

Customer Journey

Sprout Social

JANUARY 24, 2024

Let’s explore the layers of influencer-brand partnerships so you can build and nurture successful collaborations—and create content worthy of interrupting your audience’s scrolling time. What is an influencer-brand partnership? Several had never been on a brand trip before.

Branding

Sprout Social

JUNE 27, 2023

The only way to grow and stay ahead is a keen eye on what your customers are saying about their interests and pain points. In a world where star ratings can make or break a brand, review analysis is your north star. Why should brands carry out review analysis? Let’s take a closer look.

Customer

Martech

MARCH 11, 2024

However, multi-touch attribution takes into account all the touchpoints that influenced a customer’s decision, giving a more comprehensive view of the customer journey. For this prompt, try selecting the Brand Manager persona. I’m a brand manager for a new organic juice brand. Understood?

Branding

Hubspot Marketing

DECEMBER 10, 2019

Here, we're going to explore how customer experience and marketing intersect, who owns customer experience, and marketing best practices for supporting an organization's customer experience.

Customer

Hootsuite

NOVEMBER 8, 2021

Instead, it’s a collection of metrics and KPIs (key performance indicators) that are shaped by your organization’s purpose, structure, and business goals. Online shops can track the full customer journey via social media and analytics platforms. It’s also important to consider the customer journey.

Key Performance Indicator

Martech

MAY 22, 2024

Using AI and customer data to enhance the customer experience By leveraging AI, brands can transform their customer data platforms (CDPs) into potent tools for real-time, data-driven decision-making. The strategic use of AI allows brands to gain a more comprehensive view of their customers.

Transform

Sprout Social

SEPTEMBER 19, 2023

As Scott Feldman, Customer Intelligence Practice Lead for Canada at SAS describes, “Buying is not linear, and successful brands know it. Ultimately, he explains, it’s about showing up on the channels your customers use, and giving them the experience they’re looking for. No brand should be a catch-all.

Customer

Marketing Insider Group

SEPTEMBER 2, 2020

Considering that marketing was just a ‘branding’ function for companies in the past, this is a considerable jump that represents how far it has come. Marketers are constantly learning how to connect in relevant ways with customers to develop long-term value. An understanding of customer habits and trends.

CMO

Search Engine Land

JULY 12, 2023

Video advertising is a powerful tool for brands looking to engage audiences and drive conversions. This guide covers Amazon’s video advertising solutions and how brands can leverage them to enhance their digital advertising strategies. Amazon integrates advertising with its robust ecommerce platform.

Advertising

Martech

JUNE 13, 2023

Measuring customer experiences Shake Shack implemented a number of customer experience (CX) and brand research tools from experience management company Qualtrics to collect real-time feedback from customers and measure brand performance against competitors. In your inbox.

Customer

Sprout Social

AUGUST 22, 2023

In doing so, they have leveled the playing field for brands of all sizes and industries. Within these tools, conversational analytics harnesses the power of customer conversations and discussions by identifying and tracking hidden brand insights. Here is a closer look at the key benefits.

Analytics

Martech

OCTOBER 19, 2023

About 90% of sales and marketing professionals understand that uniting their efforts positively impacts customer experience, according to a LinkedIn report. To bring every team on the same page, the right key performance indicators (KPIs) should be in place. Customer lifetime value (LTV).

Product

Content Marketing Institute

MAY 14, 2018

Key performance indicators should be identified in the strategy. 5 Types of Video Content Perfect for Each Stage of the Customer Journey. Brand engagement, direct response? How will you ensure message consistency within all videos, other marketing collateral, and your overall brand voice ? Production.

Video Marketing

Martech

FEBRUARY 19, 2024

Timely and relevant messaging Marketing automation systems allow your organizations to send timely and relevant messages to customers and prospects based on their interactions with your brand. Map out customer journeys Map out your customer journey across all touchpoints, from initial contact to post-purchase activities.

CRM

Adobe Experience Cloud Blog

JUNE 5, 2019

Digital marketing key performance indicators (KPIs). The real power of digital marketing KPIs can only be harnessed when marketers measure things that actually matter to your organization: business outcomes, marketing performance, and profitability. And what’s at the heart of this evolution?

Digital Marketing

Marketing Insider Group

JUNE 1, 2021

Content marketing has the potential to do great things for your brand. Quantifying content marketing is a standard part of determining its performance. Additionally, you’ll be looking at that prospect’s customer journey. Your efforts, campaigns, and strategies are all trackable and measurable.

Content Marketing

Martech

DECEMBER 13, 2024

Make sure all teams share a unified vision with common key performance indicators (KPIs). For example, the email teams goal should be to target the best customers likely to purchase. Happier customers who see real value in opening your emails and interacting with your brand. The added benefit?

Key Performance Indicator

Marketing Insider Group

FEBRUARY 27, 2024

Impactful marketing campaigns transcend product promotion, playing a pivotal role in sculpting a brand’s identity, forging emotional bonds with the audience, and ultimately driving tangible results in leads and ROI. A marketing campaign is a focused, strategic effort to promote a specific product, service, or brand.

Whitepaper

Litmus

JANUARY 25, 2022

Keeping customers who have signified they want to receive emails from your brand engaged and subscribed is essential for business. In order to truly understand how your email marketing campaigns are performing individually and holistically, key performance indicators (KPIs) should be tracked to monitor success.

Email Marketing