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How to optimize your content strategy across the customer journey

Martech

Customer journey basics First things first, let’s unpack the customer journey. Imagine it as a roadmap, with your customer at the wheel and your content the signposts guiding them. Engaged users are more likely to progress further along the customer journey.

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Enhance Your Customer Journey in 4 Steps

Adobe Experience Cloud Blog

At the same time, message consistency throughout the customer journey is also an important part of communicating clearly. The challenge at the heart of creating an efficient customer journey is balancing a consistent message while targeting it to the audience based on their level of awareness. Aware to Thinking.

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5 steps to marketing innovation with creative problem-solving

Martech

Your customer’s world is a great place to walk around with your eyes open. It’s especially essential for innovative customer journeys. An energy company took a busload of its best people from different functions and drove along its supply chain, visiting an oil rig, pipeline, refinery and service station.

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How to Create a Multilingual Content Strategy That Attracts and Converts More Customers

Hubspot Marketing

Customer Journeys Don’t assume that the journey customers take as part of your multilingual content strategy will be the same as it is in the primary language your brand operates in. What you find about consumers during the customer intimacy phase may lead you to create a different journey.

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Why cross-channel customer journey orchestration is important

Martech

“Brands struggle with where to start,” said Ben Tepfer, Senior Technical Evangelist at Adobe, talking about customer journey orchestration at our recent MarTech conference. Orchestrating a customer journey can be an opportunity for your brand to gain a competitive edge and disrupt your category.

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5 suggestions for moving beyond MQL

Martech

Scoring customer interactions to determine engagement fitness is a classic practice. From the 1980’s Miller-Heiman sales methodology to today’s causal AI, companies have monitored signals to learn about customer journey progress. It gives you a temporary boost but does nothing to increase your physical energy.

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The science behind high-performing calls to action

Martech

Orange and yellow grab attention with their energy, making them ideal for playful or upbeat messages. Mapping CTAs to the customer journey CTAs should align with the users stage in their journey. Someone new to your brand needs a different prompt than a returning customer ready to make a purchase.