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Meet Insider’s Conversational CX solution: Delight your audience across the customer journey with contextual two-way conversations

Use Insider

We’ve been able to deliver faster, more personalized customer experiences using two-way conversations while generating more sales leads.” You can also integrate your extended tech stack including your support solution, loyalty system, CRM, and analytics tools to centralize your customer experiences based on user actions and event data.

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Coupon marketing 101: How to build coupon marketing into your customer journey orchestration

Use Insider

Coupon marketing is a strategic approach that leverages the appeal of discounts and promotions to influence customer behavior. It’s a time-tested method that businesses use to: Attract new customers: Coupons pique the interest of potential customers who might be hesitant to try your products or services at full price.

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How CX analytics platforms are improving customer journeys

Econsultancy

Amongst digital IQ leaders (where CIOs and their business partners are ‘in sync’) 79% of respondents were able to create an improved customer experience as a result of tech investment (compared to 64% of other executives).   Product analytics that track real-time interactions to improve the customer journey.

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The marketer’s guide to customer journey orchestration

Use Insider

Complex omnichannel customer journeysCustomer journey’ refers to the path that takes a shopper from: Not knowing a product > Purchasing > Becoming a loyal customer It lays out all touchpoints that your customer may have with your brand before, during, and after the experience of that product.

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NPS: What is a Net Promoter Score and Why Should You Care?

Hootsuite

This is even more so true for generation Z and millennials. Given how common it is to perform online research before trying out a new product or service, your business can be one tweet away from attracting or repelling future customers. That’s where a Net Promoter Score, also called an NPS score, can help. Source: MailChimp.

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ROI-driven content marketing: Aligning strategies with revenue goals

Search Engine Land

Here’s the formula for calculating content marketing ROI: (Return – Investment) / Investment x 100 = ROI percentage Your “return” is the revenue generated from your content marketing. Content promotion (social ads, influencer marketing, etc.). Generating leads. Converting leads into customers.

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Email Marketing Tricks Everyone Should Know

Vertical Response

Key Takeaways Effective email marketing hinges on crafting enticing subject lines, engaging content, and clear calls to action, which can be enhanced using tools like ChatGPT for prompt generation and personalization tactics. They’re designed to protect users from unwanted or harmful emails. Want to know the best part? Let’s dive in!