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Improving customer journey orchestration with metrics and actions: Best of the MarTechBot

Martech

The language model is based on content from MarTech embedded on top of ChatGPT. The editors of MarTech selected this response for its usefulness and have supplemented it with additional relevant content. I am trained with MarTech content. Prompt What are the top five metrics to track with a customer journey orchestration tool?

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This week’s roundup of AI-powered martech releases

Martech

Seismic Aura Copilot provides content description and tagging recommendations. Optimove’s OptiGenie is an AI-powered suite that optimizes marketing workflows from insight to creation and through orchestration. AI Creation simplifies and accelerates the creation of personalized content at scale, that is always on-brand.

Transform 106
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Continuous improvement and innovation: Successful customer journey operations

Martech

Creating a great customer experience is a top priority for most brands because customers value the entire journey, not just the products or services they purchase. Giving customers better content, offers and experiences in real-time or near real-time without lengthy internal review processes, manual content creation, etc.

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How customer journey orchestration affects process: Getting started on CJO

Martech

If you are considering implementing customer journey orchestration (CJO), then you most likely already know some of its benefits. In this second part of this three-part series, we’ll explore three critical processes that organizations successful with customer journey orchestration excel at. . Let’s start by talking about content.

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Customer targeting: What it is, how it works, examples, and more

Use Insider

Customer targeting is the process of focusing on a specific group of customers to engage them with relevant content, messaging, and product recommendations. As you can see below, you can easily target customers who: Abandoned a product page. What is customer targeting? The customer’s reachable channels.

Customer 103
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Why we still need DAMs in our martech stack

Martech

I recently attended the Henry Stewart Digital Asset Management (DAM) conference in New York City, where I moderated some sessions and workshops. I was also able to interact with my fellow colleagues, catching up on all the pertinent issues affecting marketing and creative management.

Transform 111
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Orchestrators: the second key persona for modern marketing operations leaders

Martech

This installment summarizes the framework briefly, and dives into how MOps leaders are now “orchestrators.”. Orchestrators – Are the closest to Brinker’s Maestros and the focus of this article. Orchestrators: Leaders of the band. Now that you’re familiar with the framework, let’s dig deeper into the Orchestrators !