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The #1 Way to Improve Customer Loyalty and Satisfaction | B2B.

Marketing Insider Group

In their book The Service Profit Chain – How Leading Companies Link Profit and Growth To Loyalty, Satisfaction and Value they have proved that there is a direct financial link between superior service experiences, customer loyalty, and financial performance (profit and growth). So what is a leader to do?

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The #1 Way to Improve Customer Loyalty and Satisfaction

Marketing Insider Group

In their book The Service Profit Chain – How Leading Companies Link Profit and Growth To Loyalty, Satisfaction and Value they have proved that there is a direct financial link between superior service experiences, customer loyalty, and financial performance (profit and growth). So what is a leader to do?

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B2B Marketing Predictions For 2011

Marketing Insider Group

2010 was the year social media moved from cutting edge to mainstream (right?). Marketing Leads: Quality Vs. Quantity The #1 Way to Improve Customer Loyalty and Satisfaction About Michael Brenner Michael Brenner is the author of B2BMarketingInsider and serves as Director of Online and Social Media Marketing for SAP.

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6 Content Marketing Tips That Drives Leads

Marketing Insider Group

Too often we grab the latest product brochure, sales presentation or case study and post it online. But customers are looking for you to demonstrate an understanding of their needs before they are ready to engage in the sales process. Instead create personas of people that buy your solutions or products. Know them all.

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5 Reasons Why Messaging Should Be Part of Your Social Media Strategy

Hootsuite

See the world through your customer’s eyes. More than two-thirds of companies now compete primarily based on customer experience—up from 36% in 2010—according to Gartner. Create ‘wow’ moments that boost customer loyalty and retention. It goes beyond metrics to capture the “online mood” of your audience.

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Need to Drive Leads? Try These Traditional Tactics Now

Marketing Insider Group

Skip to content Home About Michael Brenner Appearances B2B Marketing Insider Michael Brenner's Blog on B2B Marketing Content Marketing Demand Generation Mobile Sales Alignment Search Marketing Social Media Strategy June 18, 2010 3 Subscribe Need to Drive Leads? Follow these 6 Content Marketing Tips That Drive Leads. Absolutely not.

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Top 5 Social Media Trends For The B2B Marketer

Marketing Insider Group

They are looking for companies to be transparent and responsive in their interactions, to provide valuable content and even expecting to be asked for product and service improvement ideas. by Michael Brenner, July 13, 2010 Related Posts: Finding The Time To Tweet or Blog?