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By 2026, every company will budget for AI visibility, says Brandlight’s Imri Marcus

The Drum

AI isn’t just disrupting marketing, it’s quietly rewriting the entire customer journey. By 2026, every company, every large enterprise, will have a line item in their budget that says ‘AI visibility.’ If you can be the CMO who figures this out in 2025, that could put you years ahead of the competition,” he said.

CMO
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Copy This AI-Optimised Marketing Campaign in 2026

Exposure Ninja

Watch the video below, or listen to the podcast version instead here: What is AI Search Optimisation (and How To Do It) The post Copy This AI-Optimised Marketing Campaign in 2026 appeared first on Exposure Ninja.

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We Need to Talk About Personalization: Evolution & Trends

Litmus

Overall email volume up 13% since 2020, expected to grow another 13% by 2026. When you use this tool set effectively, you can create dynamic and effective customer journeys that both delight your audience and increase conversions.

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Headless CMS: What it is and why it matters for modern marketers

Welcome Software

By 2026, Gartner predicts that 70% of organizations will prioritize acquiring composable Digital Experience Platform (DXP) technology over monolithic suites, up from 50% in 2023. Fragmented or unfocused content strategies can lead to bloated content hubs and poor customer experiences. Nice idea, but not too practical.

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Segmentation and Personalization: A Unified Path to Better Brand Experience

Litmus

Plotting email personalization and the customer journey alongside each other keeps everything organized. Email volume keeps increasing Overall email volume in 2024 was up 13% compared to 2020 and is expected to grow another 13% by 2026. Segmentation and personalization working together is just right.

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A Human Renaissance in the Age of AI

Businesses Grow

The AI-influenced customer journey Dr. Matt Wilkinson brought PhD-level clarity to the AI conversation. Once a skeptic, now a strategic believer, he emphasized that AI is not a savior, but the powerful new influence on the customer’s decision process. What stood out most was his call to reimagine the customer journey.

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How CX analytics platforms are improving customer journeys

Econsultancy

  Product analytics that track real-time interactions to improve the customer journey. are also helping companies understand the customer journey, not only by tracking customer interactions, but by using machine learning technology to capture and analyse real-time interactions on a website or product.