Remove B2C Remove Customer loyalty Remove eCommerce
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CDP and customer experience: Best of the MarTechBot

Martech

Prompt: How might a marketer for a large B2C company incorporate a CDP into their martech stack to improve the customer experience, increase customer engagement, and increase conversion rates? Metrics to measure success: Customer satisfaction score (CSAT): Surveys to gauge how satisfied customers are with their experiences.

Customer 118
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Are you focusing on valued customers or volume customers?

Martech

Segment volume customers to identify opportunities to move them into the valued customer category over time. You want to foster brand loyalty or premium positioning in the market. Focus on volume customers when: Your model thrives on scale, such as fast-moving consumer goods or ecommerce.

Customer 111
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How Social Media Impacts Business: Real Examples & Insights

SocialPilot

Drive Website Traffic That Actually Converts Social media is a powerful tool for driving targeted traffic to your website, whether it’s a homepage, landing page, or eCommerce store. The key is sending the right people who are more likely to convert into leads, customers, or subscribers. Don’t just send traffic to your homepage.

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How should marketers market to consumers under stress?

Martech

Offer flexible options : Consider providing flexible payment plans, discounts or loyalty programs that can ease the financial burden on consumers. This approach can help maintain customer loyalty and encourage repeat purchases.

Marketers 116
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Unlock Email Campaign Potential: Proven Strategies for 2025

Litmus

How you build an email campaign varies widely between B2C vs. B2B, by demographics like region or stage of life, and by whether or not they’ve already purchased from you. Personalization strengthens customer relationships by showing them that you’re paying attention to their wants, needs, and preferences—and delivering content just for them.

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Klaviyo vs Salesforce Marketing Cloud: Detailed comparison for 2025

Use Insider

Klaviyo and Salesforce Marketing Cloud are popular options for engaging customers via emails and SMS messages. Now that Klaviyo has rebranded to a B2C customer relationship management (CRM) system, theres even more overlap between what both companies do. Customer loyalty. Marketing analytics. Landing page creation.

CRM 52
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How tariffs are reshaping long-term strategies for brands and buyers

Martech

. “The constant and unpredictable reversals and adjustments of tariffs lack consistent context, meaning consumers don’t know how to properly plan for their immediate budgetary future, much less a long-term one,” said Greg Zakowicz, senior ecommerce expert at marketing automation company Omnisend.

Branding 114