Base.ai

JUNE 7, 2023

Recognizing the significance of CLG, Base has undertaken an inaugural annual survey to gauge the state of Customer Marketing and CLG adoption. Dedicated to fueling the evolution of CLG, the report delves into critical questions: How are organizations planning to advance their Customer Marketing and CLG initiatives internally?

Customer 52

Customer Transform Customer Journey Education 52

Base.ai

NOVEMBER 10, 2020

Here are her Best Practices for Building a Customer Marketing Strategy from the Ground Up. A while back, at our Customer Marketing meetup in San Jose, Diana Yanez-Pastor from Cloudera joined us to share her insights and best practices for building a customer marketing program.

Customer Marketing 52

Customer Marketing Marketing Strategy Customer Marketing 52

Adobe Experience Cloud Blog

MARCH 30, 2018

We are all familiar with the customer journey. We know it’s essential to help our customers to be successful. But what about customer success marketing? How much do you know about it, and how does it affect us as marketers? What is Customer Success Marketing?

Customer 134

Customer Transform Thought Leadership Health 134

Martech

MAY 20, 2024

1 is characterized by short-termism, data overload and a lack of human connection when reaching customers. Marketing messages become inauthentic, creativity gets stifled and trust erodes. This lack of collaboration leads to a disjointed customer experience — marketing promises a utopia, while reality falls far short.

Branding 100

Branding Thought Leadership Manufacturing Marketing 100

Martech

JUNE 13, 2022

Attributing success to any initiative or channel is often difficult due to the complexity of customer journeys and the ever-changing landscape of digital media and data privacy. As marketing attribution becomes increasingly difficult, how will marketers decide where — and how much — to invest? Multiple streams.

Customer Journey 111

Customer Journey Marketing Marketers User-Generated 111

Adobe Experience Cloud Blog

JULY 3, 2018

If you want to run a successful business, you need to take care of establishing and managing customer relationships. It doesn’t matter if you are a business owner or a marketing specialist, it’s important to be aware of the most common ways and methods of growing a community of loyal customers. Customer Lifecycle Stages.

Customer 134

Customer Thought Leadership Marketing Marketers 134

Base.ai

APRIL 19, 2023

Upselling and cross-selling campaigns can boost revenue and customer satisfaction. So, first off, although it may be obvious to some, here’s an answer to a question I was kind of afraid to ask when I first entered the realm of customer marketing: What’s the difference between Upsell, Cross-Sell and Expansion?

Customer Journey 52

Customer Journey Customer loyalty Customer Marketing CRM 52

Base.ai

MAY 16, 2019

“Why should my customer success team think about marketing?” is a question I often hear from customer success leaders in various domains and industries. My short answer is that customer success must evolve with the customer experience, and the customer experiences are more digital and personalized than ever before.

Customer 52

Customer Health Customer Journey Succession Management 52

Pam Didner

NOVEMBER 5, 2020

And the majority of that content is designed to educate prospects and existing customers on how our products can address their pain points and challenges — ultimately making their lives easier. And providing helpful and relevant content is the best way to educate or provide value to your customers and prospects. Product sheets.

Whitepaper 75

Whitepaper Customer Journey Education Marketing 75

Base.ai

DECEMBER 29, 2020

Customer marketers have a lot on their plates: Keeping customers educated, informed and engaged through content and programs like newsletters, product roadmap webinars, launches and user groups is just one side of the coin. Think of the standard customer journey map as your base lens.

Customer Journey 52

Customer Journey CRM Promotion Whitepaper 52

Digital Marketer

DECEMBER 21, 2023

All these pointers allow you to deliver hyper-personalized content, product recommendations, and user experiences. So, to help you out, AI can assist with customized email campaigns to vibrant website content so you connect well with your consumers. So, as a digital marketer, you can now focus on strategy and ideation!

Law 91

Law Digital Marketing User-Generated Copywriting 91

Base.ai

OCTOBER 23, 2018

One of the classic questions I get is: “How do I measure and show results from customer advocacy?” Although customer advocacy should be viewed as a growth strategy, it can be fine-tuned to show results early on. That’s because customer advocacy is a business initiative with real goals, measurements and improvement paths.

Customer 52

Customer Key Performance Indicator User-Generated Customer loyalty 52

Litmus

DECEMBER 10, 2021

In this webinar, Kaela Mazzola (Product Marketing Manager at Litmus), and Shannon Howard (Customer Marketing Manager at Litmus) share four trends slated to email teams in 2022—and how you can use Litmus to prepare for the New Year. We asked our team and our customers, and here are their words of wisdom.

CRM 80

CRM Customer Journey Management Email Marketing 80

Sprout Social

AUGUST 25, 2022

Sydney Nielsen, Sprout’s Manager of Customer Marketing, says, “Working with agencies is an investment that delivers high return. Agency partnerships allow you to tap into marketing professionals with extensive technical expertise who can deliver multiple creative and innovative campaigns at the same time. Post Planner.

Management 118

Management Transform Price CRM 118

Use Insider

MARCH 7, 2022

Segmentation is a rule-based way of delivering personalized web experiences where marketers create specific rules to segment users based on different criteria. Experiences are delivered to these customer segments, and each audience segment can be catered to differently. Things to consider before enabling personalized marketing.

User-Generated 52

User-Generated eCommerce Customer Journey Price 52

Adobe Experience Cloud Blog

JANUARY 26, 2015

By almost any measure—including the growth in the number of companies focused on selling to marketers and the number and size of investments flowing into this category—the story remains as it has been over the last several years… MarTech is hot. Marketing categories that have been the most visible include: Mobile Marketing.

Thought Leadership 134

Thought Leadership Energy Customer Journey Analytics 134

Sprout Social

OCTOBER 30, 2023

If you treated your friends the way your brand treats your customers on social media, what kind of relationships would you have? Yet, only 8% of social marketers believe themselves to be leaders in customer care on social. What is customer relationship marketing?

Customer 117

Customer Customer Journey Marketing Marketers 117

Litmus

MAY 4, 2021

This means content producers who are comfortable using data, and data-driven marketers who are willing to think outside of the numbers and move closer to customers. As the voice of the business and champion of the customer, marketing should take a leading role in your company’s DEI initiatives.

Transform 81

Transform Marketing Marketers Finance 81

Base.ai

OCTOBER 29, 2020

The key to any successful advocacy program is getting three groups of stakeholders on board: Your customers (obviously), your internal Sales and Customer Experience (CX) teams, and of course your Senior Leadership Team (SLT.). Here’s why this buy-in is so important, and some tips for how to get it: Your Customers.

Marketing Automation Platform 52

Marketing Automation Platform CRM Customer Journey Customer Marketing 52

Martech

SEPTEMBER 28, 2021

Identity resolution platforms enable marketers to “close the loop” of customer marketing, analytics and compliance with a comprehensive holistic view of activity across all of an organization’s customer touchpoints and channels. Suppressing unresolved IDs and interaction data for potential future use.

Health 115

Health Advertising Advertisers Law 115

Adobe Experience Cloud Blog

JANUARY 21, 2016

Today, you’re collecting information about your customers and prospects so it’s time to build a profile of each person in your audience and use that data to deliver customized content based on their interests and needs. Ellen Gomes, Content Marketing.

Thought Leadership 91

Thought Leadership Direct Mail Customer Journey Marketing 91

Use Insider

APRIL 27, 2020

The cosmetics and beauty industry has seen a sizable shift in customers’ buying patterns and methods. Even pre-pandemic, industry leaders were underprepared—the top 20 cosmetics and beauty brands held 90% market share in offline sales but only 14% share online (Nielsen’s “ The Future of Beauty ” Report, 2018).

Marketing Strategy 52

Marketing Strategy Marketing Marketers Promotion 52

Adobe Experience Cloud Blog

AUGUST 24, 2016

If you’re not marketing additional products or services to existing customers, you’re missing out on low-hanging fruit. To thrive and succeed in today’s competitive environment, you need to incorporate cross-sell and upsell into your marketing strategy to reap the full benefits of your hard-won customers.

Thought Leadership 91

Thought Leadership Marketing Automation Platform CRM eBook 91

Power Digital Marketing

DECEMBER 5, 2022

Include direct links to products and storefronts. Businesses should choose this objective when they want their ads to introduce more people to their product or brand and attain the most leads. Conversion – For leads that are further along in their customer journey, brands may want to consider choosing conversion as their objective.

Gen Z 52

Gen Z User-Generated Advertising Advertisers 52

Martech

FEBRUARY 22, 2022

One of the best ways to do so is by prioritizing customer experience (CX). Customer experience focuses on the relationship between a business and its customers. It includes every form of interaction or communication with the customer, whether direct or indirect, even if it doesn’t result in a purchase.

Customer 142

Customer Customer Journey Customer Acquisition CRM 142

Duct Tape Marketing

DECEMBER 4, 2018

When you’re creating your own haphazard method for tracking your customers, you’re practically ensuring an information bottleneck as your business continues to expand. A spreadsheet also doesn’t integrate with your other marketing and sales tools or provide reports and analytics in the same way that a CRM tool can.

CRM 64

CRM Whitepaper Management Price 64

Sprout Social

AUGUST 17, 2021

In the last few years, “customer experience” (or CX) has become a buzzword that every business appears to be developing a strategy for, or changing a process to address. But when it comes to understanding your customers, they’re first in line. But when it comes to understanding your customers, they’re first in line.

Customer 119

Customer Transform Customer Journey Retail 119

Adobe Experience Cloud Blog

NOVEMBER 20, 2019

Is your business proactive in following up with existing or former customers? Existing customers could be your gateway to significant business growth. A strong customer advocacy strategy embedded within your content marketing strategy can combine with your digital marketing efforts, as well as leveraging the power of MarTech.

Customer 134

Customer Customer Journey Thought Leadership PR 134

Base.ai

OCTOBER 13, 2021

You’ve been selected to join our exclusive customer advocacy program! While customer advocacy programs were formerly a rare and novel treat back in the pioneering days of programs such as Microsoft MVP (a revolutionary program when launched in 1993), they’re no longer the singular opportunity they used to be. Sound familiar?

Customer 52

Customer Customer Journey Customer loyalty Retail 52

Customers.ai

JANUARY 3, 2024

Website / URL * Grade my website Understanding Contact-Based Marketing Understanding contact-based marketing is key to appreciating its role in creating deeper, more effective customer relationships in today’s digital landscape. What is Contact-Based Marketing? Let’s dive in.

CRM 107

CRM Direct Mail Customer Journey Marketing 107

Adobe Experience Cloud Blog

MARCH 5, 2021

At Adobe, we know that when exceptional customer experiences shine, they did not happen without a spark. They are the result of talented individuals, teams, and entire companies reimagining customer journeys through digital transformation to realize new business opportunities and drive results.

Transform 115

Transform Customer Journey Thought Leadership B2C 115

Adobe Experience Cloud Blog

NOVEMBER 20, 2019

Is your business proactive in following up with existing or former customers? Existing customers could be your gateway to significant business growth. A strong customer advocacy strategy embedded within your content marketing strategy can combine with your digital marketing efforts, as well as leveraging the power of MarTech.

Customer 54

Customer Customer Journey Thought Leadership PR 54

Marketing Insider Group

JULY 15, 2015

The customer experience is your next competitive battleground. You can claim victory by way of this competitive differentiation war by offering the lowest prices or providing a superior, surprising and spectacular customer experience! However, you will always win the customer experience war. 5 Key Customer Experience Facts.

Customer 90

Customer Customer Journey Education Retail 90

GrowPowerful

FEBRUARY 7, 2023

While it’s not a new strategy, more organizations are looking to customer marketing. When you stop to think about it, you spend all this time and money gaining new customers, you onboard them, and your job is done. But in times of downturns or uncertainties, you recognize that you already have a customer base.

Marketing Strategy 78

Marketing Strategy Customer Journey Marketing Marketers 78

Adobe Experience Cloud Blog

MARCH 5, 2021

At Adobe, we know that when exceptional customer experiences shine, they did not happen without a spark. They are the result of talented individuals, teams, and entire companies reimagining customer journeys through digital transformation to realize new business opportunities and drive results.

Transform 66

Transform Customer Journey Thought Leadership B2C 66

Use Insider

APRIL 17, 2023

For most brands in the market, personalization means the ability to recommend the right product to the right user. Brands typically rely on using historical and behavioral data to personalize the customer experience on-site with data-driven recommendations. But this doesn’t always make sense.

Customer loyalty 52

Customer loyalty Customer Acquisition Customer Journey Manufacturing 52

Martech

JULY 25, 2022

There’s a positioning battle going on across B2B sales, customer, data, and marketing technology providers. Aiming to organize these diverse B2B solutions into a mega-category — we’ll call it “revenue technology” — the race is on to develop more modern, effective systems to generate customers and manage revenue.

CRM 109

CRM User-Generated Marketing Automation Platform Customer Journey 109