Search Engine Land

SEPTEMBER 25, 2024

Join our Martech webinar, Personalization at Scale: A Blueprint for Global Success and learn from the success of Le Col, a premium cycling apparel brand that saw a 20% increase in average order value and a 10% boost in customer engagement through targeted personalization. You can sign up here.

eCommerce 73

eCommerce Customer loyalty Customer Whitepaper 73

Martech

MARCH 5, 2025

Ecommerce may be thriving, but brick-and-mortar retail remains a critical brand touchpoint. Companies like Netflix and Wayfair are proving that physical stores arent just about transactions theyre influential brand ambassadors that shape perception and loyalty. In todays digital world, its about branding and customer engagement.

Branding 87

Branding Retail eCommerce Customer loyalty 87

Neil Patel

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. So, let’s get to it, shall we?

Customer 145

Customer eCommerce Customer loyalty Customer Journey 145

Sprout Social

NOVEMBER 4, 2024

Social has evolved into consumers’ favorite holiday marketing resource: a one-stop destination for discovering gifts, finding the latest deals and seeking customer service. But the opportunity for ecommerce is growing faster, with sales expected to increase 7-9% YoY, totalling up to $294 billion. trillion , an increase of 3% YoY.

Gen Z 120

Gen Z Millennials User-Generated Shoppers 120

Hubspot Marketing

APRIL 10, 2018

And, luckily for ecommerce sites, the psychology behind discounts doesn’t just exist for brick-and-mortar shops -- it extends to online shopping too with flash sales. A flash sale is a short-term discount or promotion on products offered by ecommerce stores, typically lasting for less than 24 hours. What is a flash sale?

eCommerce 145

eCommerce Shoppers Shipping Customer loyalty 145

Litmus

OCTOBER 17, 2024

But what if your email strategy could guide subscribers from their initial interest in signing up for your newsletter, all the way to becoming loyal, repeat customers? An email marketing funnel guides subscribers through the email customer journey —from prospective leads to loyal customers. Loyalty/advocacy. Engagement.

Email Marketing 110

Email Marketing Customer Journey Customer loyalty eCommerce 110

Vertical Response

AUGUST 25, 2024

Key Takeaways Early planning for holiday marketing is essential to capture customer attention and refine strategies based on past campaigns. Personalization and community support are key to creating meaningful connections with customers, enhancing brand loyalty during the holiday season.

Marketing Strategy 105

Marketing Strategy Non-Profit Shoppers Shipping 105

Martech

OCTOBER 2, 2024

In the era of big data, businesses have recognized the value of collecting vast amounts of information about their customers, operations and market trends. Anticipate customer needs. Anticipating customer behavior to drive personalization. Enhancing lead scoring and customer acquisition. Improved customer loyalty.

Analytics 94

Analytics Transform Customer Acquisition Customer loyalty 94

Customers.ai

DECEMBER 20, 2024

Thats what separates brands with loyal customers from the ones stuck chasing their next quick sale. According to studies, a 5% increase in customer retention can boost profits by up to 95%. Its all about responding to customers. Because loyal customers spend more, stick around longer, and recommend you to others.

eCommerce 87

eCommerce Shipping Customer loyalty Marketers 87

Martech

SEPTEMBER 24, 2024

SAP today announced integrations with customer success and product experience vendor Gainsight and online marketplace integrator ChannelEngine. It also released the SAP Emarsys annual Customer Loyalty Index. The integrations are clearly aimed at enterprise-level SAP customers. The Gainsight partnership.

Gen Z 64

Gen Z eCommerce Customer loyalty Customer Journey 64

Martech

DECEMBER 28, 2022

There has to be a clearly defined use case, and that involves customers. So, as we look ahead to all the potential breakthroughs in the year to come, we can’t forget about customers and how they will respond to the shiny new toys marketers find under the tree. Marketers know you can’t have marketing technology without experimentation.

Transform 124

Transform eCommerce Shoppers Retail 124

Litmus

AUGUST 1, 2024

Personalized email helps captivate audiences with true 1:1 experiences, leads to more engaged subscribers throughout the customer journey, and increases conversions, conversion rates, and, ultimately, revenue growth. You may already be splitting customers vs. prospects, for example. There’s good reason for both of these facts.

Email Marketing 106

Email Marketing Customer Journey Marketers Marketing 106

AWeber

JANUARY 30, 2024

If you run an ecommerce business, you’re probably investing a lot of time trying to keep up with a never-ending list of responsibilities. From managing inventory to fulfilling and shipping orders, dealing with refunds and returns, directly communicating with customers, or optimizing your content for SEO, there’s a lot to juggle.

eCommerce 118

eCommerce Shipping Price User-Generated 118

Scoop.it!

DECEMBER 28, 2023

Many elements influence ecommerce conversion rates. From seasonal upticks and downturns in sales to market trends to consumer behavior tendencies, ecommerce brands must manage a variety of factors when attempting to surpass the average CR of (approximately) 2%. Let’s dive in.

eCommerce 116

eCommerce Content Marketing Customer loyalty Marketers 116

Welcome Software

DECEMBER 19, 2024

Adaptive learning Customer experiences aren’t static. Imagine a user browsing an ecommerce website. This could include: Current time of day User's device Geographic location Recent search history Seasonal trends These are crucial bits of data that AI can use to dynamically shape the customer experience. Sounds fun.

Customer 52

Customer eCommerce User-Generated Customer Journey 52

Welcome Software

DECEMBER 4, 2024

Yet this is exactly how many businesses handle customer interactions and customer engagement in real-time. While companies spend millions on bloated marketing campaigns, they often lose sight of making it easy and enjoyable for customers to interact with their brand. That's where Customer Experience Management (CXM) comes in.

Management 52

Management Customer Customer Journey Shipping 52

Hootsuite

JULY 27, 2022

The film Lost in Translation is not only a cult favorite from 2003, but it is also a very real experience that retailers want to avoid when communicating with customers at all costs. Statistica reports that 52% of adults in the United States were shopping more online in May 2020, with eCommerce revenues up 44.5% year-over-year.

Customer 119

Customer Shoppers eCommerce Retail 119

Customers.ai

NOVEMBER 26, 2024

The unofficial Hunger Games of ecommerce. Brands throw down, customers swipe up, and everyone’s cart is a battlefield of BOGO deals and last-minute splurges. Our data shows jumps in customer activity even the week before Black Friday, thanks to brands kicking off their promos earlier each year. Ah, Black Friday.

Shipping 88

Shipping Shoppers eCommerce Customer loyalty 88

Use Insider

JULY 12, 2023

About Roisin Roisin is the eCommerce Trading Manager at Clarins, where she’s been for the last two and a half years. With her passion for customer-centric strategies and commitment to continuously improving the customer experience, Roisin is a key player in shaping Clarins’ success in the competitive beauty industry.

eCommerce 96

eCommerce Management Customer Retail 96

Customers.ai

JANUARY 2, 2025

These emails arent random as theyre based on your customers actions (or inactions). In this playbook, were breaking it all down – the must-have triggers for ecommerce, how to build email workflows that actually convert, and the tools to make it all happen. For ecommerce brands, the possibilities are endless. Lets do it.

Email Marketing 81

Email Marketing eCommerce Shoppers Marketers 81

Marketing Insider Group

SEPTEMBER 20, 2017

In order to use content to build brand awareness, differentiate from competitors, secure customer loyalty, drive more traffic to your product pages, and […]. The post How Ecommerce Brands Should Approach Content Marketing in 2018 appeared first on Marketing Insider Group.

eCommerce 100

eCommerce Content Marketing Branding Customer loyalty 100

Customers.ai

DECEMBER 12, 2023

For ecommerce retailers, this opens up a huge opportunity. But to capitalize on this exponential growth, ecommerce stores must be optimized and they must be agile. From ecommerce platforms to cart abandonment solutions and brand advocacy platforms, we have named some of the best of the best when it comes to ecommerce.

eCommerce 107

eCommerce PR User-Generated Marketers 107

Martech

MAY 5, 2025

Highlight stories of how your brand supports customers or contributes positively to the community. Offer flexible options : Consider providing flexible payment plans, discounts or loyalty programs that can ease the financial burden on consumers. This approach can help maintain customer loyalty and encourage repeat purchases.

Marketers 116

Marketers Marketing Customer loyalty Price 116

Hootsuite

OCTOBER 18, 2022

Using the best Shopify apps in your ecommerce store can help you take your shop from basic to bada**. Integrating apps into your store can help you increase sales, streamline customer support, and improve customer experience. Delight your customers and improve conversion rates. Best Shopify apps for customer support.

eCommerce 130

eCommerce Price Shoppers Shipping 130

CXL

OCTOBER 4, 2022

Not for lack of competition, but as the result of a carefully designed ecommerce marketing strategy. In this article, you’ll learn how to build a powerful ecommerce marketing strategy using customer research and messaging development, and how to use it to determine which marketing tactics will best reach your target audience.

eCommerce 107

eCommerce Marketing Strategy Retail Marketers 107

Neil Patel

MARCH 2, 2021

Customer acquisition cost (CAC) is a metric that has been growing with the emergence of Internet companies and web-based advertising campaigns that can be tracked. Today, many web-based companies can engage in highly targeted campaigns and track consumers as they progress from interested leads to long-lasting loyal customers.

Customer Acquisition 145

Customer Acquisition Customer CRM Customer loyalty 145

Martech

OCTOBER 5, 2023

The competitive pressure for grocery brands and home products to maintain a presence at the retailer has only increased in the digital space, as consumers buy more products across categories through ecommerce. A: The main barrier for customers was delivery costs. With more delivery and pickup, customer loyalty is waning.

Retail 124

Retail Customer Shoppers eCommerce 124

Martech

JULY 16, 2024

Loyalty programs significantly enhance your company’s financial well-being. Beyond simply rewarding returning customers, a strategically designed loyalty program can unlock multiple revenue streams that greatly benefit your brand. So, how do these programs actually generate income?

Transform 112

Transform Customer loyalty Fashion Promotion 112

Hubspot Marketing

AUGUST 28, 2019

At its most basic, an order confirmation email needs to signal to the customer that their order has been processed -- without receiving one, a customer might believe their transaction hasn't gone through properly. If you're a frequent online shopper like I am, you're likely already well-acquainted with order confirmation emails.

Shipping 145

Shipping eCommerce Customer loyalty Shoppers 145

Adobe Experience Cloud Blog

NOVEMBER 15, 2018

SEO, marketing campaigns, and customer loyalty programs are just a few of the techniques you’ve likely used to draw customers in and keep them coming back for more. You’re competing against a lot of other things vying for your customers’ attention. Place Navigation Near the Top.

Customer 133

Customer Real Estate Thought Leadership Customer loyalty 133

CXL

OCTOBER 11, 2022

The average ecommerce store devotes more than 80% of its marketing budget to customer acquisition. But getting customers in at the expense of keeping them is the equivalent of filling a leaky bucket : You can keep filling it, but you’re much better off stopping the leak. Understand your customers’ needs and expectations 2.

eCommerce 92

eCommerce Customer loyalty User-Generated Price 92

Customers.ai

DECEMBER 4, 2024

Collect emails during checkout, account creation, or even as part of a customer support interaction. Follow up with a friendly nudge that not only recovers the sale but also adds the customer to your list. It keeps your existing customers engaged and your list growing. Are email list growth hacks suitable for ecommerce brands?

CRM 87

CRM Real Estate Non-Profit eCommerce 87

Digital Marketer

JULY 4, 2022

It is a known fact that the global consumers are favoring ecommerce, and the reasons for ecommerce business success are many. . According to a Statista forecast, the retail ecommerce revenue in the US is expected to cross 1.3 8 Key Factors for Ecommerce Business Success in 2022. of total ecommerce sales in the US.

eCommerce 84

eCommerce Logistics Affiliate Marketing User-Generated 84

Search Engine Land

OCTOBER 23, 2023

The competitive pressure for grocery brands and home products to maintain a presence at the retailer has only increased in the digital space, as consumers buy more products across categories through ecommerce. PS: The main barrier for customers was delivery costs. With more delivery and pickup, customer loyalty is waning.

Retail 116

Retail Customer Shoppers eCommerce 116

Digital Marketer

JUNE 7, 2023

But most businesses and even beginner marketers don’t fully understand how to use social media for ecommerce. Whether you’re new to social media or looking to enhance your existing social media strategy for ecommerce, this blog is here to help. What is Ecommerce Social Media Marketing? Let’s get started!

eCommerce 85

eCommerce Gen Z Millennials Social Media Marketing 85

Martech

MAY 12, 2025

While effective, traditional advertising tactics dont address every stage of the customer journey and dont meet customers where theyre exploring products today. How can I incentivize customer reviews? How can I drive greater customer loyalty and keep them coming back? Up to 36.8% Processing. Online media outlets.

Retail 107

Retail Affiliate Marketing Customer loyalty Advertisers 107

Use Insider

JUNE 2, 2023

Let’s walk through the key strategies and takeaways from the webinar to help you improve your customer loyalty and build a compelling customer journey that keeps them returning to your brand. Pre-size selection (using data from previous actions on the site to autofill a customer’s clothing sizes). Simple: Just ask.

Customer loyalty 52

Customer loyalty Fashion Customer Shoppers 52