3 reasons why customer journeys are the key to better experiences and profits
Martech
SEPTEMBER 11, 2023
“The ability to focus on customer journeys and reorient your organization around customer journeys is the great ‘unlock’ for companies that are struggling, perhaps, to make progress with their customer experience scores and their programs,” said Joana de Quintanilha, VP, principal analyst at Forrester at The MarTech Conference.
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