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The boom in ecommerce has transformed how we shop, but it’s also brought a pressing challenge: managing product returns. Ecommerce returns: The challenge of keeping customers happy and profitable The global ecommerce market is rapidly growing, projected to rise from $6.3 trillion in 2024 to $8 trillion by 2027.
Salesforce will offer integrated ecommerce storefronts within its Starter and Pro Suites, all-in-one offerings that span marketing, sales, service and now commerce. Features include low code setup for branded storefronts and tools to manage products and prices. Why we care. That genie is out of the bottle. Processing.
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Want to know the most effective ecommerce growth strategy? Make Products Your Customers Actually Want Most ecommerce failures share one root cause: creating products nobody wants. That’s enough to spot patterns while being totally manageable. I studied successful online stores to find out what works best. Copy competitors.
Enter composable content: an approach that empowers marketers to create, manage, and distribute content across multiple platforms. The post How content is critical to a winning ecommerce strategy appeared first on MarTech.
Managing customer relationships in ecommerce isn‘t just about collecting emails and tracking orders anymore. Modern ecommerce businesses need powerful CRM systems that can handle complex customer journeys, integrate with multiple sales channels, and provide actionable insights to drive growth.
A new loyalty management solution aimed at retailers and CPG brands will be released by SAP in the second half of 2025. It also entered the agentic space on behalf of retail, with a shopping assistant AI agent, made to integrate with any ecommerce storefront, that will be generally available in the first half of 2025. Why we care.
Many ecommerce websites obsess over flashy designs and trendy layouts. Doing this can get you: More sales Higher average order values Better conversion rates Below, Ive handpicked nine effective ecommerce website examples that follow a conversion-focused design. B&O have managed to do all this while optimizing for SEO.
You don’t have to wait for Black Friday and the holiday season for online retail and ecommerce success. Ecommerce calendars have expanded significantly thanks to numerous holidays and cultural events. The result is a year-round selection of purchasing opportunities, all vying for customers’ attention.
B2B ecommerce is a thriving industry. Growing at a rate of over 10% each year, B2B ecommerce will generate over $3 billion in sales by 2027. However, no matter how familiar you are with B2C (business-to-consumer) ecommerce, selling to businesses is an entirely different beast. Table of Contents What is B2B ecommerce?
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In this post, we’re spotlighting 25 Shopify marketing apps that every ecommerce brand should know about. The Top 21 Shopify Marketing Apps for Ecommerce Stores Here is the full list if you want to jump to a specific tool: Website Visitor ID X-Ray Pixel Klaviyo Omnisend Customers.ai That’s what we are here for. Let’s jump in!
Retail & eCommerce For retail and eCommerce , it’s all about creating seamless and personalized experiences. In contrast, CRM (Customer Relationship Management) is a tool that helps manage customer interactions and data. What is the role of a lifecycle marketing manager?
Digital first: apps, mobile, social media , video, podcasts, ecommerce — the works. Traditionally, only simple products were suited to “mail order” (now ecommerce); products like copier paper and replacement parts. Marketers have plenty of tools and skills to help account managers achieve their goals. This is a good thing.
Over the next five years, there’s a $2 trillion opportunity for ecommerce brands that can effectively implement and scale personalization. Mastercard’s “State of Personalization Maturity in Ecommerce” report also found surprising gaps in strategy and metrics in these organizations. ” Click to enlarge.
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Video in ecommerce isnt optional anymore its the bare minimum. Ill take you through everything you need to know about why video is important in ecommerce marketing and how you can start implementing it today. Table of Contents What is ecommerce video marketing? Meaning, video marketing for ecommerce drives 25% of leads.
In the fashion eCommerce world, ranking in search results isnt just a nice-to-haveits a must for staying visible and driving sales. What is SEO for Fashion Ecommerce? For fashion eCommerce brands , SEO goes beyond basic optimization techniques, focusing on product-based searches, seasonal trends, and user experience.
adults will turn off cookies to manage their online privacy, so moving away from third-party dependence is still worthwhile. Use common keys, like email addresses and phone numbers, to integrate data from various sources, including ecommerce and customer relationship management (CRM) platforms and web and mobile app analytics.
In today’s fast-paced ecommerce world, email automation isn’t just a “nice-to-have” — it’s essential. Whether you're running a solo shop or managing a growing team, email automation gives you back time while increasing your impact. What Is Email Marketing Automation for Ecommerce? That’s revenue you might have otherwise lost.
Well apparently, a metric sh*t ton of content management systems. We’ve scoured the CMS market and rounded up the seven best content management systems in 2025 to help you find the perfect fit for your business. And Optimizely doesn’t stop at simplifying content management and delivery (oh, no!)
Amid the chaos, too many teams end up spending more time on social media management than actual—and it’s putting their brands at risk. They need platforms that integrate with the rest of their tech stack and allow people across their organizations to act on social insights—from an intern to a social media manager to a data analyst.
Business owners, managers and digital service providers often face a simple yet complex question: “How much will this cost?” Separating these from the core deliverables allows both you and the client to prioritize and manage costs effectively. They were hoping for a quick, definitive answer, like X dollars for a basic site.
Most modern consumers consider it essential, making ecommerce a huge opportunity for brands to exceed customer expectations. Successfully managing every aspect of a growing ecommerce store can be challenging. Here, we’ll introduce you to some of today’s best ecommerce tools. Here are a few key options: 7.
Its also growing in popularity as more eCommerce marketers are realizing its potential. However, most eCommerce brands are still only scratching the surface of WhatsApps capabilities. What is WhatsApp eCommerce ? WhatsApp is a fantastic channel for online stores looking to deliver timely and engaging messages to their customers.
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Convert to a Business account, use Commerce Manager to create a shop, and upload a product catalog (manually or via platforms like Shopify). Instagram Shopping is a feature that allows eCommerce brands of any size to create a shareable, shoppable catalog of their products right on Instagram. Option A: Commerce Manager 1.
For ecommerce brands, this kind of research gives you true insights into how to improve your messaging, refine your marketing, and create a smoother, more personalized shopping experience that converts. Recent studies and reports highlight just how complex and dynamic the buying journey has become, especially in ecommerce.
In my previous article , I listed the six core competencies for those who manage marketing technology. A systemic view matters more than certifications With a systemic view, you can strategically manage martech platforms by leveraging your experience with marketing processes and understanding customer data flow.
Meanwhile, Apple also sells its own software solutions and platforms, such as Apple Business Manager, directly to business owners to support their operations (B2B). But they also had extremely limited capital, ecommerce capabilities, and access to consumers.
Shopify Shopify is an ecommerce SaaS company, and its creative and jam-packed landing page shows customers that it can support your business no matter the type of business it is. Okta Okta is an identity and access management company and it can't be any clearer about it than on its landing page. Less busywork.
The problem was that the merchandising, marketing and ecommerce teams had different definitions of success. The store manager calls me raging about “garbage data” because customers are showing up with online orders that look nothing like what they received. The problem wasn’t their previous technology.
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Ecommerce is too competitive to rely on “spray and pray” marketing tactics that leave your ROI up to chance and broad campaigns and generic messaging aren’t just outdated, they’re wasted money. For ecommerce, this means you’re not just spamming your entire list with a generic email. The truth is, your audience isn’t a monolith.
Now, here are this week’s AI-powered martech releases: Optimizely launched AI agents for marketing tasks like content creation, campaign management, and experimentation. alby can transform ecommerce sites, email campaigns, SMS messages, and mobile apps into interactive platforms.
PPC advertisers must take a strategic and nuanced approach to campaign management to stay ahead of the competition. This separation also allows for easier performance management, as different match types typically yield different results. This is useful for ecommerce because consumer behavior can be hard to predict.
AI can help you manage the complexity of product development. If you’re running a small ecommerce business , AI can track your customers’ browsing and purchase history. AI can make this process far more manageable. Now, it includes ecommerce platforms , social media, voice-activated devices, and traditional retail locations.
They are in your CMS (WordPress) or marketing automation tools (Hubspot), the leads in your CRM (Zoho), the sales in your ecommerce system (Shopify), etc. Sites that use a consent management platform (CMP) such as Cookiebot give the visitor the option to accept cookies. They are in the records in your systems. Banners for everyone!
Centralized customer data management Unified customer profiles: A CDP aggregates data from various sources (e.g., email marketing platforms, social media management tools, analytics software) to create a cohesive marketing ecosystem. Here’s how a marketer can effectively integrate a CDP: 1.
As remote work grows and ecommerce breaks down global barriers, a consumer’s location has less impact on their brand preferences or buying habits. Special thanks to my friend Dan Renkas , who helps businesses improve their results through better data management, for demonstrating the power of this technology to me.
Plus, you save yourself the headache of manually managing audiences. How do you manage SMS flow timing to avoid annoying customers? Clean-up automation ensures every message has a purpose. Simplified flows = smoother journeys, better engagement, and higher ROI. No chaos, no confusion, just results. That isnt great news.
When running a professional services business, this approach will have to differ from the run-of-the-mill posts utilized by ecommerce brands. This business knows that its target audience understands that managing weight requires adapting their caloric intake. Need inspiration on how you could do this?
As iPullRank’s Demand Generation Manager, Garrett Sussman says: “There’s always been this unspoken contract between Google and websites. ” Ecommerce: Product-related searches. Google Shopping Graph For many ecommerce searches, results often come from Google’s Shopping Graph. Like “blackout curtains for bedroom.”
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