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D2C beauty shoppers are split between low prices and scarcity

Martech

A majority of online beauty shoppers will wait for lower prices and risk items going out of stock, a new study from D2C ecommerce company ESW finds. But there is also a sizeable number of “super shoppers” who will pay full price to get exclusive items. Seeking lower prices. Why we care. Super fans. Get MarTech! In your inbox.

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Millennials Have Higher Expectations for CX than Older Generations

Adobe Experience Cloud Blog

The post Millennials Have Higher Expectations for CX than Older Generations appeared first on Marketo Marketing Blog - Best Practices and Thought Leadership. On the flip side, undisclosed trip cancellation policies that were not highlighted during the purchase process was the most negatively ranked experience across all industries.

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The Top Shopping Trends of 2022 & Beyond [State of Consumer Trends Data]

Hubspot Marketing

When it comes to millennials and Gen X, retail stores and searching the internet are two popular options for discovering new products. Similar to Gen Zers, the most popular method among millennial buyers for discovering new products is social media (51%). Across the board, price is a major factor when it comes to purchasing decisions.

Gen Z 117
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31 Influencer Marketing Stats to Know in 2023

Hubspot Marketing

72% of Gen Z and Millennials follow influencers on social media. 72% of Gen Z and Millennials follow influencers on social media. 50% of Millennials trust product recommendations from influencers. The average price per post from a TikTok mega-influencer (someone with 1+ million followers worldwide) was $1,034 dollars in 2021.

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51% of consumers would leave a brand if digital experience isn’t as good as in-person

Martech

This is compared to 27% for Millennials, 31% for Gen X and only 19% for Boomers. Millennials weren’t much more loyal at 35%, while 31% of Gen X said this, along with only 19% of Boomers. The younger your customers are, the more likely they’ll flee, according to the PwC findings. Bad experiences and customer service.

Gen Z 103
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50% of product searches start on Amazon

Search Engine Land

Reviews and ratings can make or break a sale more than any other factor, including product price, free shipping, free returns and exchanges, and more. Overall, 77% of respondents said they specifically seek out websites with reviews – and this number was even higher for Gen Z (87%) and millennials (81%). About the survey.

Gen Z 92
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New Gartner report challenges conventional wisdom on holiday marketing

Martech

With the holiday shopping season gaining steam, many economic indicators suggest marketers should be focusing on price and savings. The argument for building campaigns around price is supported by some substantial facts. Inflation is persisting and, with a current annual rate of 3.7%, it remains a big concern for consumers.

Gen Z 110