How Citizens Bank transformed content to reach changing customer needs
Martech
OCTOBER 3, 2023
Citizens Bank is a regional business with approximately 1,200 branches in major northeast markets. To build trust and authority with customers they transformed their content strategy, broke ground on new channels like TikTok and backed everything with data. Since launching in late 2021, #DitchYourWalletDuet has garnered 12.9
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