2015 CRM Customer Journey 
Adobe Experience Cloud Blog
JUNE 22, 2015
A good example is event apps: companies are increasingly using event apps as a way to communicate with customers and partners on their corporate events or tradeshows. The bigger picture here is that mobile marketing automation allows retailers and brands to engage with their customers across channels, from website to smartphones and tablets.
Sprout Social
MAY 7, 2025
Adidas is one of the pioneers of WhatsApp marketing, designing campaigns as far back as 2015. Gather more visibility into each conversation across social, CRM and helpdesk tools. Find new opportunities to improve customer care, using Sprouts pre-built WhatsApp analytics reports. Tailor your message responses with more context.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Martech
MAY 1, 2024
Rapidly advancing generative AI models promise to help scale marketing and sales functions by automating customer conversations. Are brands willing to trust digital assistants to take over the reigns for part of the customer journey? Under the new name, Conversica, the company expanded to other industries in 2015.)
Chief Martec
APRIL 12, 2022
Having reviewed hundreds of entries to The Stackies over the years — here are all of them from 2015 , 2016 , 2017 , 2018 , 2019 , 2020 , and 2021 — I’ve distilled 10 patterns that I’ve seen on their own and in combination together. Customer Journey Map. So what’s the best way to illustrate your stack?
Chief Martec
MAY 3, 2023
You can view all of them from previous years, here: 2015 , 2016 , 2017 , 2018 , 2019 , 2020 , 2021 , and 2022. They organized them along the customer journey of acquisition, nurturing, and retention, as well as behind-the-scenes work with data and productivity tools. They keep the customer in mind at every stage of this cycle.
Martech
FEBRUARY 24, 2022
Provides a real-time view of the customer journey to have smarter customer conversations. CallRail says its platform provides seamless, real-time, native integration to 45 different marketing solutions and platforms, including CRMs, social media and search engine ad platforms, marketing management solutions and more.
CXL
JULY 21, 2022
The first step in an omnichannel marketing plan is to map out the customer journey. Which touchpoints are customers using to interact with you? To build your customer journey map, answer the five W’s. It’s important to understand what triggers a customer to act. Amazon offers a synchronized customer journey.
Expert insights. Personalized for you.
134 
Let's personalize your content