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New Results from the Fall 2023 Edition of The CMO Survey

The CMO Survey

Customer retention, customer acquisition, and brand value also increased, with brand value increasing dramatically from 6.3% The effect of AI adoption has been positive with marketing leaders reporting that sales productivity has improved by 6.2% Senior marketing leaders continue to drive 70% of transformations.

CMO 288
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2023 in review: Our top 10 articles on CRM

Martech

Done well, GPT-powered email marketing can lead to conversion lifts, long-term engagement and a bigger base of loyal customers. Here’s how AI innovations in major CRM platforms are transforming functions like sentiment analysis, campaign creation and more. AI and machine learning in marketing analytics: A revenue-driven approach by.

CRM 107
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AI-powered martech releases and news: March 7

Martech

Birdeye’s Birdeye Social platform leverages AI to transform social media management for businesses with multiple locations. Gupshup’s Conversation Cloud is a suite of SaaS tools designed to enhance business-to-customer interactions through AI-powered conversations.

Transform 106
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Why we care about AI in marketing

Martech

AI has transformed digital marketing and reduced the risk of human error while streamlining marketing campaigns. To truly connect with customers, you’ll still need the human touch — especially concerning compassion, empathy, and storytelling. Know how your customers interact with your advertising today and into the future.

Transform 145
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Struggling with B2B Industrial Marketing? Your Essential Guide to Proven Strategies & Tactics

Tiecas

Longer sales cycles, complex technical products, and a highly analytical buyer persona are just a few factors that set it apart. My team and I helped a mid-sized valve manufacturer increase leads by 31% by rewriting and revamping their product-centric content to address engineers’ real-world challenges. Need proof?

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Driving growth through data: Optimizing the retention stage

Martech

The retention stage aims to build strong relationships with our customers and provide them with ongoing value and support. This can involve offering loyalty programs, providing exceptional customer service and offering relevant product recommendations. Product usage data (frequency of use, duration of use, etc.)

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Why we care about advertising: A marketer’s guide

Martech

With digital transformation, advertising isn’t just about growing brand awareness or planting a seed. And they aren’t just using traditional demographics and ratings, they’re leveraging device-level or user-specific data, as well as contextual insights, to serve the right message to the right customer at the right time.