Remove CRM Remove Customer Journey Remove Health
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22 must-have reports for measuring CRM health

Martech

Even the best CRM is nearly useless without clean data. Worse still, bad data creates huge costs for companies, like wasted labor, lost revenue, and higher customer churn. Dig deeper: 3 traits of an effective marketing CRM product owner Optimizing marketing performance Where are your contacts coming from?

Health 119
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How to Segment Your Audience for Successful Lifecycle Marketing

Litmus

Customer retention suffers when brands focus only on the first sale, ignoring differences in customer journeys. Personalized messages keep customers engaged and loyal. When done well, this approach builds loyalty and keeps customers coming back. Again, go back to your CRM data.

Health 93
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The 14 best HubSpot updates from January 2025

Martech

This update improves data accuracy and speeds up CRM management by ensuring edits are instantly applied, reducing frustration and making data entry more efficient. Marketing Hub users can now use the Lead Scoring tool, while Service Hub users can build health scores in the customer success workspace.

CRM 99
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From Clicks to Conversions: How to Optimize Your Email Funnel

Litmus

But what if your email strategy could guide subscribers from their initial interest in signing up for your newsletter, all the way to becoming loyal, repeat customers? An email marketing funnel guides subscribers through the email customer journey —from prospective leads to loyal customers.

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What is Lifecycle Marketing? A Deep Dive for Marketing Managers

Litmus

By aligning your marketing efforts to each stage, you can build stronger relationships, keep customers coming back, and make the most of every interaction.In Lifecycle marketing is a strategy that involves engaging customers with the right message at the right time as they interact with your brand.

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What is CRM and how does it support marketing?

Martech

Customer relationship management (CRM) is the technology brands use to nurture relationships with their customers. These solutions are designed to help sales and service agents communicate with customers more effectively. In this piece, we’ll dive deep into CRM systems and their impact on marketing teams.

CRM 98
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AI Is Disrupting Retail & Personalized Customer Engagement: Insights From Women in Retail Leadership Summit NYC

Use Insider

During the event, I sat down with Amy Edens , Director of CRM and Data at Blink Fitness and a valued Insider customer. Amy explained that customers’ goals and motivations differ, meaning every journey and touchpoint with Blink should be unique. The results were great—we saw a 7% improvement in abandoned cart conversion.

Retail 59