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How CX analytics platforms are improving customer journeys

Econsultancy

Amongst digital IQ leaders (where CIOs and their business partners are ‘in sync’) 79% of respondents were able to create an improved customer experience as a result of tech investment (compared to 64% of other executives).   Product analytics that track real-time interactions to improve the customer journey.

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Distracted by New Technology? You Probably Aren’t Giving Your Website the Attention It Deserves

Adobe Experience Cloud Blog

A truly compelling website requires excellent content marketing , beautiful design, and constant optimization to the user experience. All the data in the world won’t help you if you aren’t committed to using it to improve your website and customer journey. Investing in SEO is a great way to generate awareness for your brand.

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AI in marketing: Examples to help your team today

Martech

It’s part of the hype cycle of any new technology. Fortunately for marketers and business users in other areas of the business, software vendors are moving fast to incorporate AI into their existing applications. AI will help classify customers into the right target groups or personas based on the data you’ve collected.

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How to Use AI to Market Your Small Business [+ My Favorite AI Tools]

Hubspot Marketing

Image Source It can also automate repetitive tasks such as generating SEO descriptions and social media posts. Otherwise, the content might sound off, and readers will notice it's AI-generated. It can also analyze customer purchase history to identify products that customers are likely to buy together.

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Navigating the New Era of Email: Insights on Innovations for Marketers

Litmus

They experimented with AI, finding ways to strike the right balance between efficiencies driven by new technologies and the indelible human ability to create one-on-one connections. They found new ways to work as efficiently as possible. The good news? You’re not alone on this journey.

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Influencers and User-Generated Content: Making The Customer Journey Smarter

Scoop.it!

The customer journey has morphed from the days when consumers would sit back, relax and watch an advertisement. That’s why they’re trying to make the customer journey more interactive for their target audiences. Today, brands are learning that direct interaction with consumers is essential to success.

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How & When to Use Generative AI [+Tools to Consider]

Hubspot Marketing

This generative AI tool produces answers to almost any question it’s asked. Generative AI is the newest form of artificial intelligence that’s making headlines. While the technology isn’t new, AI can now create authentic content that’s usable in marketing. What is generative AI? Generative AI starts with a prompt.

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