article thumbnail

How To Create A Customer Success Track

Duct Tape Marketing

Key Takeaway: What if instead of simply selling your products and services to customers you began to think about the ultimate transformation your customers are seeking? In this episode, I outline how to create a Customer Success Track for your customers. 3:13] What a customer success track is. [4:28]

article thumbnail

Is Customer Success a service or part of the product delivery?

Rock Content

Is Customer Success a service or part of product delivery? Nowadays, this reality has significantly changed and many other sectors have been appropriating from this approach when they have to deliver a product to handle better with customer’s expectations, needs and results. Fitting Customer Success in your workflow.

Product 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Customer success gets passionate

Martech

” The cloud, SaaS, the subscription model — plus an environment which is making digital transformation mandatory — all come together then to support the concept of long-term customer success over transactional account management. Is there another step to be taken? Stepping up to customer love. ” A sense of community.

Customer 103
article thumbnail

4 tips to lead a world-class remote marketing team

Rock Content

The accelerated digital transformation during the pandemic made it possible for business leaders worldwide to appreciate the benefits and opportunities of remote working. For employers, it means improved employee retention and productivity and reduced overhead costs. . And why not! Here are some eyebrow-raising stats on remote working!

article thumbnail

Master Your Margins: Effective Price Strategy Techniques for Maximum Profit

Vertical Response

Competitive pricing should account for competitor analysis and market positioning, while value-based pricing focuses on pricing products based on perceived value to the customer. Decoding Price Strategy: The Bedrock of Business Success The world of commerce spins around the axis of pricing strategy.

Price 80
article thumbnail

5 tips to boost user adoption of new martech tools

Martech

Use your customer success manager. Many SaaS vendors will provide you with a dedicated customer success manager (CSM) to support your account. As a result, customer success roles grew at the sixth fastest rate in the U.S., You need wins! SaaS companies have recognized the importance of retaining clients.

article thumbnail

3 Critical Mistakes with Employee Engagement and How to Fix Them

Rock Content

Many HR managers consider reducing time to productivity to be a priority. If a company doesn’t have a positive or efficient onboarding process, they’re likely to suffer from lower levels of productivity and engagement from their workforce.