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Customer service tiers: What they are and how to create them

Sprout Social

These tiers make it easy to provide all customers with speedy, reliable service regardless of the issue at hand, setting your team up to provide more quality customer service. Why do organizations use tiered support? Why do organizations use tiered support? Document these and share them back with your team.

Customer 108
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What you need to know about social media copyright

Sprout Social

How copyright works on social media Before we dive into the nitty gritty, here are a few definitions you need to know to make sense of copyright regulations and legal jargon: Commercial intent: When a brand uses products, tools, content or other intellectual property with the intent to make a profit.

Law 110
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B2B buyers see persistent problems with tech vendors

Martech

B2B buyers’ pain points when dealing with technology vendors have persisted — and in some cases, worsened — over the last year, according to Hero Digital’s annual B2B Buyer Report. Difficulty connecting with support teams knowledgeable about their issues (39%). Used with permission.

eCommerce 125
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3 email marketing shifts to make in 2023

Martech

Take what you learned from your holiday cadence as an opportunity to discover whether it’s a workable strategy or only as a “break glass in case of emergency” move. Successful email marketers believe in the sanctity of permission. That permission-based practice is what you want to be involved in.

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Google shares automatically-created assets FAQ and marketers give their verdict

Search Engine Land

The feature was rolled out in September for general availability in eight languages: Dutch English French German Italian Japanese Portuguese Spanish Now, two months on, the Google team is still receiving questions from perplexed advertisers that it would like to address. ” How are ACA used? Why we care.

Marketing 118
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Partitioning: How to Make HubSpot Work for Your Team

Lynton Web

Using the right tools to limit access to data, assets, and tools in HubSpot can be confusing. This guide will help you organize your next steps, based on the common use cases the onboarding team at Lynton typically uncovers with our clients. This is a common concern with larger team structures.

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Marketo’s October releases: A manager’s guide

Martech

Marketo’s Dynamic Chat updates were aimed at improving user experience — from minor updates like automating meeting links within calendar invites to more major updates like allowing new data types to use more fields. Why it helps: An organization may use the Boolean logic to ask questions that more accurately route customer calls.