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Salesforce piles on the Einstein Copilots

Martech

In a flurry of announcements today, Salesforce announced AI-powered Einstein Copilots for marketing and merchants, building on the Copilots for retailers and shoppers announced earlier this year. “Welcome to the AI enterprise,” said Ariel Kelman, Salesforce President and CMO, in his keynote at Salesforce Connections in Chicago.

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Salesforce Einstein: A deeper dive into data, personalization and Copilots

Martech

To better understand, not only the potential impact of the new products, but the evolving Salesforce architecture, we sat down with Bobby Jania, CMO Marketing Cloud. and this can sometimes make the observer wonder if something is brand new, or old but with a brand new name.

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2024 Predictions: Retail media networks

Martech

In recent years, many retailers have built out retail media networks (RMNs) to attract advertisers and improve customer experience with favorite brands and products. Retail media will emerge as the cornerstone of effective omnichannel advertising, reshaping the narrative of commerce media as the trusted frontier for brands.”

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2024 Predictions: Ecommerce and retail

Martech

Making every order option available for retail shoppers As is the case with customer experience , 2024 will find marketers leveraging AI to create a more robust ecommerce presence. The data will be connected, enabling brands to offer more ways for shoppers to discover and purchase, either digitally or in physical stores. “If

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2023 Predictions: Experience, Ecommerce and Transformation

Martech

It seems that currently it’s all about how sneaky smart the bot is, not about how it can help lead customers to discovering your brand. And what other inroads will be made in customer experience for retailers and brands? as well as the messages they give to brands through email, social media, and even what they say to chatbots.

Transform 101
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Rise of the empowered consumer: Navigating shifting consumer behavior

Martech

Recent years have seen events that caused these shifts to happen at an unprecedented rate, dramatically altering how consumers and brands interact. As a result, today’s world has given rise to a new breed of empowered consumers who expect more from the brands they support. Consumer behavior has always been a constantly shifting target.

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Insider Tips for Using ebooks in Your Content Marketing

OnDemand CMO

See how this works its way into serving your brand! Plus, since ebooks are designed to be read on a screen, they are perfect for marketing to today’s omnichannel shoppers. . You don’t have to be a big company or partner with an existing publishing brand to be successful with ebooks, but what you can do is release content serially.

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