Marketers Claim a Broader Role and Increased Influence Amid Pressures
The CMO Survey
APRIL 1, 2025
improvement in sales productivity (up from 5.1% increase in customer satisfaction (up from 6.1%) 10.8% Despite these gains, marketing still plays a limited role in critical strategic domains such as revenue growth, product/service innovation, and market selection. Customer retention and brand value metrics hit two-year lows.
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