NPS: What is a Net Promoter Score and Why Should You Care?
Hootsuite
SEPTEMBER 21, 2021
Keeping your finger on the pulse of how your customers are feeling and how loyal they are to your brand is key to keeping the lights on for your business. That’s where a Net Promoter Score, also called an NPS score, can help. The biggest benefit of the NPS is that it’s been shown to increase customer retention.
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