Remove examples-personalisation-customer-journey
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Four simple examples of personalisation at key stages of the customer journey

Econsultancy

According to research by McKinsey, 76% of consumers say that personalised communication has been a key factor in prompting their consideration of a brand, with 78% indicating they are more likely to make repeat purchases from a brand that delivers on this.

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10 essential types of personalisation in display advertising

Bannerflow

Personalisation within display advertising is growing ever more important. Indeed, recent Bannerflow research found that “ there was an 8% increase in click-through rate for personalised ads in 2019 compared to 2018 ”. However, not all brands and industries use a form of either audience or one-to-one personalisation.

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A guide to audience targeting for personalised advertising

Bannerflow

It’s common knowledge that personalised ads are more successful. Without current data, you’re left to make assumptions about your customers using outdated market research. To successfully leverage customer data, you need to clearly understand your current – or ideal – audience. For example, an interest in travel is too broad.

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How CX analytics platforms are improving customer journeys

Econsultancy

One crucial outcome has been better customer experiences. Amongst digital IQ leaders (where CIOs and their business partners are ‘in sync’) 79% of respondents were able to create an improved customer experience as a result of tech investment (compared to 64% of other executives).

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Email continues to convert but “everything a customer receives should make them feel valued”: Cheetah Digital’s Tim Glomb

Econsultancy

” Instead, Glomb told Econsultancy’s Jim Clark on a recent webinar, “consumers control their own journey from discovery through to loyal customer, and marketers need to be more agile than ever in supporting that landscape.” What do changing data strategies and comms plans mean for customer loyalty?

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Why investment in customer data management is booming in an omnichannel world

Econsultancy

Altogether, it now seems an even more daunting task to unify datasets, create a single customer view and, in turn, deliver the personalised experiences that consumers have come to expect. Customer data platforms (CDPs) and engagements platforms are two increasingly essential parts of the tech stack.

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Best B2B Marketing Strategies in 2023

Exposure Ninja

From mega-effective tips and tricks to real-life examples of business-to-business success stories, you can rest assured that we’ll have you dancing circles around your competitors in no time. B2B marketers know that high-quality, valuable content can help bring in leads and drive profitable customer actions.