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Transcript below: 0:00 Welcome to our webinar where we’re going to discuss today how you can get an edge on Direct Mail with competitive 0:06 intelligence and Omni Channel marketing my name is Morgan DiGiorgio I am the senior vice president sales and marketing for Direct Mail 2.0 billion industry 1:40 with 10.9
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02:48] What is the secret shopper role? [04:38] And it's a great way to bind customers to you to make them feel like this is my place. I like to say customer service is the newmarketing. Questions I ask Micah Solomon: [00:50] Define anticipatory customer experience. [01:44] Can you comment on that? [02:33]
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