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How Iron Mountain implements conversational AI to drive engagement and revenue

Martech

Rapidly advancing generative AI models promise to help scale marketing and sales functions by automating customer conversations. Are brands willing to trust digital assistants to take over the reigns for part of the customer journey? This means the engagements with the digital assistants advance customers in the journey. “We

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GPT Tools for Sales & Marketing

SMEI

What is a GPT and how can it enhance my sales and marketing productivity? Personal Assistant Functions : GPT can function as a virtual assistant, scheduling appointments, reminding you of important tasks, and managing to-do lists. The post GPT Tools for Sales & Marketing appeared first on SMEI.

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2024 Predictions: Better customer experience is on the way

Martech

In 2024, keys to customer success will include better personalization delivered at scale by ramped-up automation and generative AI. And better digital content will surface, if organizations put in place the necessary guardrails for generative AI to fuel the anticipated content surge.

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Oracle brings new genAI capabilities to Oracle Fusion Cloud Applications Suite

Martech

Oracle today announced that it is rolling out a range of generative AI tools across both front and back office applications in its Oracle Fusion Cloud Applications Suite. The CX announcements included new support for marketing, sales and service. Part of the reason is that AI had long been a familiar part of its product strategy.

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4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

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Ivan Ostojic: Looking forward with AI

Martech

When we spoke, he was driving to an airport in Croatia, but he was still able to address the “trough of disillusionment” that might be just around the corner for some — not all — uses of generative AI. A: We are building an infrastructure for applications of generative AI. Interview edited for length and clarity.)

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Top 5 Digital Marketing Trends That Will Dominate in 2024

Calvyn Lee Blog

Are you wondering how digital marketing, advertising and sales will evolve in 2024? In 2023, we saw an exponential rise of generative AI tools like ChatGPT, Bing Chat, and Google Bard. But AI features are also being added to CRMs, note apps, and more. Predictive AI analyzes data patterns to anticipate events.