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Urban digital transformation: Insights for marketers from global smart cities

Martech

As the CEO of a marketing and PR agency, I’ve observed a fascinating trend in recent years: Major cities around the world are undergoing digital transformations, not unlike the shifts we’ve seen in businesses. Marketers should take note because there are insights to be gained from these civic transformations.

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Marketers Claim a Broader Role and Increased Influence Amid Pressures

The CMO Survey

AI Transforms Marketing Operations with Measurable Returns Marketings AI revolution continues, with artificial intelligence now powering 17.2% improvement in sales productivity (up from 5.1% previously) Marketings Strategic Influence Expands Digital transformation and AI capabilities have elevated marketings organizational stature.

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6 outdated AI marketing trends you should retire in 2025 by Comarch

Martech

Simple predictive product recommendations Then: The first AI-powered product recommendation engines that relied heavily on purchase history and browsing behavior were considered cutting edge. This way, marketers can ensure more accurate personalization and faster adaptation to customer needs.

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How social listening increases customer advocacy: 6 examples

Hootsuite

Creating products and a customer journey that consumers freely rave about. Like Notion’s social media team acknowledging and noting product improvements on X: Thank you for the feedback on font sizes! For example, tech companies like Slack involve customers in their product development process. The result? The takeaway?

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How to build consumer trust in the age of AI

Martech

AI transforms industries via personalized customer experiences to fraud detection and operational improvements. Consumers may trust AI for routine tasks, like recommending a product, but they are skeptical about using it for critical or personal decisions, such as healthcare or financial planning. dropping from 50% to 35%.

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5 Proven Ecommerce Growth Strategies ($0 to $100 Million)

Backlinko

Here are some examples: BrandAnnual Revenue *All figures in USD Hush Blankets $48M Product Validation Mid Day Squares $20M Content Marketing TBH Skincare $6.5M Make Products Your Customers Actually Want Most ecommerce failures share one root cause: creating products nobody wants. Ask what their perfect product would look like.

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Mitel makes customer experience Talkative

Martech

“We had started that in 2019 with Google CCAI [Contact Center AI]. ” Generative AI, says Domingos, has transformed everything. “So we have that in our products now. ” And it has done so at an impressive rate, with Talkative resolving 90% of product queries after its first month of operation.