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2025 will be the year of the AI agent Marketers looking to integrate AI agents into customer experience now have several options. Salesforce introduced Agentforce in September 2024, and most recently, SAP announced shopping assistant agents for later in 2025. According to Adobe, chatbot use peaked on Cyber Monday, up 1,950% YoY.
To help you navigate this evolving landscape, weve gathered insights from some of the top CMOs in the business from our featured CMO Spotlight interviews. These ten lessons are just as relevant now as theyll be in 2025, offering practical advice on leading with impact and staying adaptable in a fast-moving marketplace.
Here are some of the ways marketers will adjust and leverage customer experience to achieve these goals in 2025. 2025 will see brands continuing to create connected experiences, but those that will succeed are entering it with a new mindset, said Britt Mills, VP of CX solutions at digital consultancy Bridgenext. The result? Processing.
Here are some areas where organizations will be adapting and leveraging AI tools and processes in 2025. I expect these initiatives and hires to proliferate in 2025, said Eric Williamson, CMO of conversation intelligence company CallMiner. The post AI transformation: 2025 predictions appeared first on MarTech.
Digital, in-store, mixed phygital journeys theyre all on the table in 2025. This will lead to higher demands for all digital experiences to be accessible in 2025. For instance, this March the 2025 Academy Awards will be streamed live on Hulu for the first time ever. Now, theres no looking back.
2025 will be a breakthrough year for dynamic creative optimization as generative AI finally unlocks its full potential, said Oz Etzioni, CEO and co-founder of digital advertising company Clinch. As we head into 2025, marketers will face pressure to adopt and experiment with AI, but its success depends on a solid data foundation.
Heres how this shift will affect viewers and advertisers in 2025. In 2025, streaming platforms will expand beyond live sports, offering more appointment viewing like comedy specials, concerts, political events, and even unconventional fare like hot-dog eating contests, said Kevin Krim, CEO of ad engagement measurement company EDO.
Only 34% of senior executives (CEOs and CFOs) agree with their CMO about how marketing supports growth. Just 22% of senior executives say their CMO has significantly clarified marketing accountabilities. ” Yet, they’re not entirely surprising if you follow research about the CMO role. ” You heard right. .”
Here are some predictions about where brands can find opportunities and innovation in 2025 in order to gain an edge in the rapidly changing space. In fact, among all social media users, 40% want companies to prioritize personalized customer service on social media in 2025. as the date for a likely ban approaches.
The 34th edition of The CMO Survey reveals a complex landscape for marketing leaders: While their organizational influence grows and AI adoption accelerates, they face increasing pressure to demonstrate ROI amid slowing budget growth and performance metrics. of marketing effortsa remarkable 100% increase since 2022. within three years.
Marketing Trends 2025: Actionable Insights for Agencies & fCMOs written by John Jantsch read more at Duct Tape Marketing The marketing world never sits still, and as we approach 2025, the buzz of new possibilities is louder than ever. The Power of AI Embracing Digital Minimalism Marketing Trends 2025: What to Expect 1.
As we gear up for 2025, its clear that business as usual isnt going to cut it anymore. What Bold Looks Like in 2025: Hyper-Personalization: Your customers want to feel seen and understood. What Bold Looks Like in 2025: Storytelling Over Features: Stop selling products, and start selling outcomes. Theyre done with sales fluff.
Most CMOs are stuck with promises that havent delivered results. Heres what matters in 2025: being honest about what works, what doesnt and what drives revenue. Your CMO dashboard means nothing if sales and finance see different numbers. In 2025, the right questions cut straight to reality. Reality looks different.
Dotdigital’s CMO Tracker survey asked 750 CMOs from the U.S., In this episode of the MarTech.org podcast, Juliette Aiken, CMO of Dotdigital, sits down to discuss the findings of the report. Why Juliette thinks authenticity will be a focal point for marketers in 2025. and Australia about their spending priorities.
And by everyone, I mean Social Media Budget Stakeholders Here are the usual suspects involved in the social media marketing budget process: CMO and marketing managers+: Responsible for setting the strategy, communicating the requested budget to leadership, and guiding the execution of activities. to marketing on average.
Much of this goes back to the conversation I began in my previous MarTech column, “ How to gear up email for a strong finish to 2024 ,” in which I gave several tactics for increasing or at least preserving, budget for 2025 email marketing programs. Well, smart CMO, what would happen to your email revenue if you did invest?
No one understands this better than Alex Craddock, Citi chief marketing officer, who shared his insights at the 2025 ANA/AEF Future of Marketing Leadership event. The post How Citi’s CMO drives differentiation from within appeared first on SmartBrief. And, that comes from brand culture.
Let’s be honest: seeing Gartner’s latest CMO spending report probably made your stomach drop. Only 24% of CMOs feel confident about their 2024 funding. This sparked doom-and-gloom predictions about marketing’s diminishing role in 2025. One CMO reduced her martech spend by 40% and saw lead quality improve.
Marketing leaders face a critical paradox in 2025 that threatens their strategic influence and organizational standing. The implications are profound not just for CMO job security, but for marketing’s ability to fulfill its potential as a core driver of business growth and transformation. 2x in revenue growth.
It showed me at the center of five interconnected circles representing different business functions: CEO, CFO, CRO, CMO and CDO. About a year ago, a CEO introduced me to his team with a Venn diagram. Speaking different languages: A common disconnect Recently, I participated in a roundtable discussion with finance and data science leaders.
According to The 2025 Sprout Social Index , around three-quarters of marketing leaders say organic and paid social media marketing are top priorities for their organization. Nathan Jun Poekert, CMO, General Idea Nathan Jun Poekert has built a name for himself on LinkedIn.
If this trend continues, we might navigate through the trough of disillusionment by the end of 2025. Example : Bob Guru, the Chief of Staff to the CMO at ACE, has been with the company since its early days and has a profound understanding of customer data and the marketing team.
Marketers in 2025 are navigating constant pressure and change, asking cross-industry questions about brand equity, AI, consumer behavior, outsourcing, and more. Just check out our CMO Spotlight interviews. Take the 2025 Marketing Relationship Survey The answers are simple and boil down to clarity, capability, and connection.
McKinsey’s CMO Growth Research Survey finds confusion in the C-suite about the remit of marketing departments. Consulting giant McKinsey has kicked off its agenda for the 2025 Cannes Lions festival with the launch of a report scrutinizing the relationship between chief marketing officers (CMOs) and chief executive officers (CEOs).
How to Spend Your Marketing Budget This Year If you want to maximize your marketing dollars in 2025 (and beyond), heres where you should be focusing your investments. And while this is definitely important, you can’t forget about the role of high-quality content and link building, says Sam Edwards, CMO of Marketer.co.
The insights from these conversations, along with our collective experiences in 2023-24 and the anticipated volatility of 2025-26, led me to write this open letter to all of you. As we move into 2025, it will be important to wrap our collective heads around facts that some may not like but that no one can dispute.
As the new year unfolds, one thing is crystal clear: 2025 is not the year for hesitation. The companies that win in 2025 will be the ones that can speak directly to the needs, desires, and pain points of their ideal audience. What Bold Looks Like in 2025: Point-of-View (POV) Content : Dont just regurgitate industry trends.
This tension resonates with Catherine LaCour, CMO at Blackbaud, who sees personalization as a powerful lever, but not one without risks. The future belongs to teams who adapt to AI while investing in human elements like curiosity, connection, and inspiration. Is it manipulative to use your own data to target you?
If 2020 was the tipping point for digital grocery, 2025 is the year it became mandatory. The brands winning in 2025 aren’t louder. CMO Takeaway: Retail Media is Not Optional In food & beverage, DTC isn’t the answer —it’s the exception. Food and beverage brands are no longer dabbling in digital—they’re doubling down.
As you plan for 2025, consider how the changing face of sports marketing could align with your strategy and goals. As you plan your 2025 social media strategy, consider how the growing influence of women’s sports and diverse athletes could complement your brand (even in the most unexpected ways).
If you can be the CMO who figures this out in 2025, that could put you years ahead of the competition,” he said. By 2026, every company, every large enterprise, will have a line item in their budget that says ‘AI visibility.’ Read more here
of revenue this year, according to The Gartner 2025CMO Spend Survey released today. While marketing budgets have stabilized, marketing spending has stalled at a level that falls short for many CMOs,” Ewan McIntyre, VP analyst and chief of research in Gartner Marketing Practice, said in a statement. of company revenue.
Three major surveys released between Fall 2024 and Spring 2025 offer distinct yet complementary views on martech and organizational readiness: The CMO Survey (Duke University). Inside the surveys: Audiences, methods and focus areas The CMO Survey: 281 U.S. MarTech’s State of Your Stack Survey. MarTech Survey: 65.7%
As we look ahead to the future of marketing in 2025, I dive into why traditional solutionslike hiring agencies or fractional CMOsoften fall short and what businesses must do to implement a long-term marketing strategy that drives sustainable business growth. I've said this earlier in my, I did do a 2025 trends post and I've said this a lot.
Gartner’s 2025CMO Spend Survey found that CMOs prioritizing personalization in marketing initiatives allocate more of their budget to marketing technology25.4%, in contrast to 21.8% He presented live on this subject and others at the Gartner Marketing Symposium/Xpo, June 2-4, 2025, in Denver, CO. Email: See terms.
Cole brought in Nicole Leffer , a CMO AI advisor, to help navigate this new frontier. Gartner estimates that by the end of 2025, at least 30% of generative AI projects will be abandoned for a multitude of reasonsranging from lack of value to poor risk controls. I’m always trying to see what’s possible.
A social media coordinator is the top priority hire for 2025 in marketing teams, according to HubSpot’s 2025 State of Marketing. Blog Manager Job Description Did you know that SEO blogging was the top B2B marketing channel, resulting in ROI, according to HubSpot's State of Marketing Report 2025 ?
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