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Customer experience tools and strategies: 2025 Predictions

Martech

Customer experience faced serious challenges during the pandemic. Customers want it all, and really theres no excuse for them not to get it. The key to customer success will be maintaining a strategy for covering all bases. This way, customers can choose how they want to learn more and buy. Now, theres no looking back.

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2025 GTM forecast: Key shifts redefining the future of go-to-market strategy

Martech

As businesses prepare for 2025, go-to-market (GTM) strategies are undergoing major shifts driven by new technology, evolving customer demands and increased executive scrutiny. This may be the largest window into the minds of the F2000 C-suite yet assembled, including the bases for some pretty clear forecasts for 2025 and into 2026.

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As retail evolves, so too do physical stores and retail tech

Martech

The sixth edition of Salesforce’s “Connected Shoppers” report found agentic AI to be one of the significant drivers of retail’s continued evolution, with 75% of retailers saying AI agents will become essential by 2026. But AI agents are far from the only thing changing. Email: Business email address Sign me up!

Retail 113
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By 2026, every company will budget for AI visibility, says Brandlight’s Imri Marcus

The Drum

AI isn’t just disrupting marketing, it’s quietly rewriting the entire customer journey. By 2026, every company, every large enterprise, will have a line item in their budget that says ‘AI visibility.’ If you can be the CMO who figures this out in 2025, that could put you years ahead of the competition,” he said.

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Marketers Claim a Broader Role and Increased Influence Amid Pressures

The CMO Survey

increase in customer satisfaction (up from 6.1%) 10.8% Nearly 70% of respondents expect their senior marketing leadership title to remain unchanged in the next five years, with Chief Growth Officer and Chief Customer Officer seen as the most likely alternatives. Customer retention and brand value metrics hit two-year lows.

Transform 130
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Why 2025 is the year for martech optimization, not expansion

Martech

Half of all governments worldwide will regulate the use of AI by 2026, per Gartner’s prediction , so make sure you have a compliance framework in place. Early use cases for AI are centered around process automation, efficiency, content generation, and improving the customer experience.

Transform 114
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Why brands must bridge the knowledge gap in AI adoption

Martech

Let’s examine how rushing into an AI-driven future without fully understanding it can impact businesses, employees and customers. In 2023, IDC estimated AI spending to be $150 billion, with projections to exceed $300 billion by 2026. The current success rate of AI initiatives shows this clearly.

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