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How Allied Beverage is transforming customer experience

Martech

At the beginning of the pandemic, with restaurants and entertainment venues shut down, New Jersey liquor distributor Allied Beverage saw an opportunity to transform its customer experience, service and e-commerce. Their retail customers range from mom-and-pop liquor stores and restaurants to grocery stores and casinos. Get MarTech!

Transform 127
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Marketers Spend on New Technologies While Battling Usage and Impact Challenges

The CMO Survey

The emphasis in managing Martech is reported to be on “optimizing existing tools,” “identifying tools for a stronger customer experience,” and “identifying what can be linked together to form powerful capabilities,” while “hiring or retaining talent” and “creating a shared cross-enterprise strategy” are given less attention. Yet, only 56.4%

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8 tips to adopt vertical marketing and drive SaaS growth

Martech

As companies prioritize “efficient growth,” vertical software has gained prominence due to its lower customer acquisition costs, higher expansion sales and stronger gross retention than its horizontal counterparts. In 2021-2022, software companies could easily raise vast amounts of money and win vast numbers of customers.

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Using AI to improve customer experience and customer journey orchestration

Martech

Customer-centric messaging and experiences require smart responses managed by AI. If customers aren’t receiving relevant emails or other communications, they’ll simply opt out. The risk is that many customers within these segments will find the messaging irrelevant and get turned off to the brand.

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6 books to help make your marketing more successful in 2024

Search Engine Land

Instead, businesses across industries can create experiences that delight customers and drive more business. For years, the B2B marketing playbook was pretty boring – even a bit annoying. You probably know the feeling if you have friends who work in B2C marketing. “Oh, Or do you focus first on the customers’ needs?

Transform 110
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How to build customer profiles using a CDP

Martech

Implementing a customer data platform (CDP) can be complicated for an organization of any size. I like to think of it as a sandwich, where the customer data lives in the middle of that sandwich, but you can’t have the filling without the outside pieces [holding it together],” said Gavin Estey, technical director, Appnovation. “The

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6 marketing books to read in 2024

Martech

Instead, businesses across industries can create experiences that delight customers and drive more business. For years, the B2B marketing playbook was pretty boring and even a bit annoying. If you have friends who work in B2C marketing, you probably know the feeling. “Oh, Or do you focus first on the customers’ needs?

Transform 113