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Omnichannel loyalty: Crafting a seamless customer experience by Comarch

Martech

Information gathering: Omnichannel programs collect valuable customer data through surveys, ratings, and purchase history, aiding in crafting targeted marketing strategies. Multichannel relies on multiple sales channels with independent strategies and often isolated data.

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Omnichannel loyalty: Crafting a seamless customer experience by Comarch

Search Engine Land

Information gathering: Omnichannel programs collect valuable customer data through surveys, ratings, and purchase history, aiding in crafting targeted marketing strategies. Multichannel relies on multiple sales channels with independent strategies and often isolated data.

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Break the “just post this” habit: How the right social media mix enhances multichannel campaigns

Sprout Social

Brands today have more options available than ever when launching multichannel marketing campaigns—which may be both a blessing and a curse, considering over half of marketing leaders say they struggle to effectively execute them. The benefits of multichannel marketing are clear. Maximize marketing ROI.

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Does your organization need a marketing automation platform?

Martech

Does every B2B marketing organization need a marketing automation platform? There are many use cases for the solution; so many that it’s hard to imagine that most B2B marketing teams won’t find compelling reasons to automate at least some of their processes. The benefits of using B2B marketing automation.

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Email marketing is dying: 3 actions to help it survive (and thrive)

Martech

Email marketing is a fundamental element of marketers’ toolkits. For years, marketers have gotten away with that dynamic, but we’re seeing cracks emerge which, left untreated, will cause an irreparable decline in the channel’s performance. Instead, marketers need to send better emails.

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Learn How to Use AI in Customer Service

Rock Content

Customer service is a far too often forgotten component of a well-rounded digital marketing program. Unfortunately, departments often prioritize other marketing or sales activities, leaving them understaffed and unhappy. What are the Top Benefits of Knowing How to Use AI in Customer Service?

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4 ways to build a successful ABM strategy

Martech

Auseh Britt, vp of growth marketing at account-based marketing platform Terminus, recently hosted a webinar that discussed her organization’s 2021 State of Modern Marketing Report. The study polled over 1000 go-to-Market (GTM) teams — groups tasked with identifying the best ways to reach specific marketing. “It