The Marketing Operations Leader

FEBRUARY 25, 2025

From Batch & Blast to Customized Journeys: How World Vision Canada Creates Personalized Customer Experiences Looking for fresh insights on email personalization? ⚠️ Limitation: Ignores everything else in the buyer’s journey. ✅ Use case: Enterprise brands optimizing many channels.

Customer Journey 130

Customer Journey Marketing Marketers Marketing Mix 130

Martech

MAY 14, 2025

In response to a 90% spike in marketers using its platform over the past year, Amplitude unveiled a suite of analytics features built specifically for marketing teams today. The company has a reputation among product teams that want to understand how customers use their digital products.

Product 99

Product CMO Analytics Customer Journey 99

Adobe Experience Cloud Blog

MARCH 30, 2018

We are all familiar with the customer journey. We know it’s essential to help our customers to be successful. But what about customer success marketing? How much do you know about it, and how does it affect us as marketers? What is Customer Success Marketing?

Customer 134

Customer Transform Thought Leadership Health 134

Martech

JANUARY 21, 2022

“Marketers are expected to deliver campaigns that cultivate rich customer experience and drive brand awareness, all within a quick turnaround time,” said Megan Sangha, Senior Product Marketing Manager at Wrike, in her presentation at our MarTech conference. “For marketers, it’s not so fun.

Customer 141

Customer Whitepaper Transform Fashion 141

Martech

OCTOBER 1, 2021

With limited resources, marketers need every edge they can get, including psychology, to get customers closer to purchase. All [marketers] are using several different channels, platforms, solutions and tools to track assets, campaigns, user and customer data, performance data, etc.,” How does the marketing team pivot?

Customer 137

Customer Customer Journey Place Communications 137

Search Engine Land

JULY 22, 2024

Make sure to understand where and how conversions relate to your customer journey. Should you test making your customer journey uglier? You cannot use a one-size-fits-all approach to copywriting, creative production and tone of voice. You want to make sure that customer retention is top-notch, too.

Price 96

Price eCommerce Customer Journey Copywriting 96

Rock Content

NOVEMBER 2, 2016

A content marketer and a product marketer can do really great work together when they make a concerted effort to integrate their specialized talents. A well-executed joint product/content marketing plan can build more awareness and interest in a product than both counterparts could accomplish without the help of the other.

Product Marketing 103

Product Marketing Product Content Marketing Whitepaper 103

Martech

OCTOBER 6, 2022

Implementing a customer data platform (CDP) can be complicated for an organization of any size. I like to think of it as a sandwich, where the customer data lives in the middle of that sandwich, but you can’t have the filling without the outside pieces [holding it together],” said Gavin Estey, technical director, Appnovation. “The

Customer 109

Customer Customer Journey New Technology Product Marketing 109

Martech

APRIL 3, 2025

This integration allows users to access enriched predictive consumer data within Snowflakes cloud platform, improving audience segmentation and marketing performance. Cyara introduced six new AI-driven customer experience (CX) assurance solutions. Trustpilot introduced new tools to enhance customer feedback analysis.

User-Generated 77

User-Generated Entertainment CRM Retail 77

Hootsuite

OCTOBER 7, 2024

They should also provide the historical data you need to assess your social media marketing strategy on both macro and micro levels. With Hubspot, social media management is part of the Hubspot Marketing Hub software that also helps you manage email, SEO, and CRM records. Pick an industry that best describes your business.

Analytics 118

Analytics Price PR CRM 118

Martech

APRIL 29, 2022

“We all know that companies are being challenged to rethink how they engage with increasingly connected, empowered, and discerning customers,” said Veda Kumarjiguda, senior product marketing manager at Salesforce, in her presentation at The MarTech Conference. Personalized customer experiences.

Customer 103

Customer Customer Journey Communications Email Marketing 103

Martech

JULY 13, 2022

Despite marketers’ pandemic-driven focus on customer satisfaction, less than 35% of consumers are completely satisfied with their brand relationships, according to the 2022 Brand Relationship Design report from digital product, marketing and brand innovation firm R/GA. 1 marketing focus. Rewards aren’t rewarding.

Customer 112

Customer Branding Shoppers Retail 112

Martech

APRIL 18, 2023

To earn loyalty, marketers should avoid pitfalls and shift to a journey-centric culture to ensure everyone remains focused on creating a great experience that retains customers. To be successful, organizations need to decide to embrace journey-centricity.

Transform 117

Transform Customer Journey Customer Product Marketing 117

Martech

DECEMBER 22, 2021

The sheer amount of customer data available to brands almost makes fragmentation inevitable. Even when using a CDP or DMP , marketers need robust solutions and strategies to overcome these issues. With so many data silos being created, marketers need to find ways to connect them all. ” Image: Snowflake. Image: Snowflake.

Finance 130

Finance Transform Customer Journey CRM 130

Hubspot Marketing

MARCH 3, 2025

We didnt fully understand how customers found and engaged with our product. I needed better insights into their journey, so I met with the product team to dig into feature usage, trial behaviors, and key friction points. Your goal is to show potential customers how your product solves their business challenges.

Customer Acquisition 60

Customer Acquisition User-Generated Customer loyalty Marketing 60

Martech

JUNE 8, 2023

What this means, she said, is that the familiar experience of “pecking through” websites to find and learn about products will be replaced by generative AI-powered engagement that will take each prospect or customer on a journey based around their needs and interests — using their interactions, of course, as “prompts.”

Customer Journey 113

Customer Journey User-Generated Shipping CMO 113

Econsultancy

DECEMBER 2, 2021

Altogether, it now seems an even more daunting task to unify datasets, create a single customer view and, in turn, deliver the personalised experiences that consumers have come to expect. So, how are marketers investing in data management? Taking ownership of the customer in a cookie-crumbling world.

Management 98

Management Customer Retail eCommerce 98

Martech

MARCH 29, 2023

(David Becker/AP Images for Adobe) Marketo Engage and the B2B customer journey Despite relatively little discussion of Marketo Engage during the main-stage keynotes, a look under the hood revealed a lot of activity surrounding Adobe’s offerings for B2B marketers. We asked Brian Glover to share some highlights.

Analytics 120

Analytics Product Automobile Customer Journey 120

Martech

DECEMBER 12, 2022

Dig deeper: Keys to successful marketing experimentation. Customer journey orchestration and next best actions. A CMO’s vision for that technology is likely around delivering personalized experiences across the customer life cycle. A critical part of personalization is the ability to respond promptly to customer signals.

Customer Journey 117

Customer Journey Thought Leadership CMO Management 117

Digital Marketer

JUNE 21, 2022

Learn more about your Customer Avatar Canvas in our new and improved eCommerce Marketing Mastery course: [link]. One of the core concepts we teach in this certification is mastering your customer avatar canvas! You need to build a profile of your perfect customer segment, and identify everything that they have in common!

eCommerce 82

eCommerce Customer Customer Journey Product 82

Customers.ai

NOVEMBER 20, 2024

Cost Per Acquisition (CPA): Tells you how much it costs to convert a lead or customer. Eye-Catching Visuals: Use GIFs, videos, and custom graphics that capture attention. Turn anonymous website traffic into actionable leads and connect with potential customers you otherwise would’ve missed. Book a Demo 11.

PR 76

PR Gen Z User-Generated Analytics 76

Martech

SEPTEMBER 28, 2021

“77% of B2B buyers state that their latest purchase was very complex or difficult,” said Julie Taylor, Lead Product Marketer at Introhive, in her MarTech session. Value data privacy to build customer trust. But that doesn’t mean the process should cause real headaches for buyers. “Well, that was me.

Customer Journey 133

Customer Journey Education Communications Product 133

Use Insider

OCTOBER 24, 2024

Insider can connect all your customer data and personalize every touchpoint along the user journey — from your website and mobile app to messaging channels like email, SMS, and WhatsApp. Over 1200 brands rely on Insider to personalize their customers’ experiences and increase conversions, revenue, LTV, and AOV.

eCommerce 52

eCommerce Customer Journey Email Marketing Product 52

Adobe Experience Cloud Blog

JULY 31, 2015

Enter, marketing automation! Marketing automation is a powerful software tool that automates and syncs various efforts (think campaign management, customer segmentation, and data analysis, to name a few). The answer is to automate their processes. See, ABCDE!

eBook 134

eBook Thought Leadership Marketing Marketers 134

Welcome Software

MARCH 17, 2025

With over 75% of customers expecting optimized, personalized experiences, companies across industries are transforming their approach. Scaling optimization efforts with limited resources Successful experimentation requires collaboration across product, marketing, engineering, and data science teams. Image source: Optimizely 4.

Transform 52

Transform User-Generated Analytics Customer Journey 52

Content Marketing Institute

NOVEMBER 12, 2018

Most content marketers focus on meeting marketing’s needs to build brand awareness, drive demand, or nurture prospects to convert them to qualified leads. Marketing, working with business units or product marketing, generates many content pieces and customizes them to satisfy various marketing channels.

Content Marketing 107

Content Marketing Whitepaper Customer Journey Education 107

Martech

MAY 9, 2024

Understanding the “entry points” where your ideal customers first experience the acute pains your product or service can solve is critical for marketing success. They’re not actively considering your product or seeking to make a purchase; instead, they’re feeling the pain of their current situation.

Customer Journey 113

Customer Journey Management Customer Product 113

Martech

MAY 2, 2023

B2B marketers are expected to generate sales pipeline and customer revenue. Marketing teams are grinding daily to discover new ways to identify, engage, educate, win and expand customers. Today, revenue and customer generation must be a team sport. Creating customers and growing revenue is an always-on team sport.

Finance 121

Finance Customer Journey Digital Marketing Education 121

Rock Content

NOVEMBER 9, 2016

I’ve previously shared insights on how important it is for content marketers, like myself, to work closely with product marketing [ read that blog post here ]. Now, I’d like to discuss the relationship between content marketing and demand generation. Lack of visibility into content ideation, planning, and scheduling.

Content Marketing 105

Content Marketing Whitepaper Customer Journey Marketing 105

Martech

JUNE 12, 2024

” What comes next is allowing customer documentation to be pulled in. ” Clients can point it at HR content and use it as an HR Buddy; they can point it at customer service manuals and create a Customer Service Buddy. Customer journeys are no longer a straight line; more like octopus tentacles.

Transform 129

Transform Marketing Marketers Customer Journey 129

Martech

MAY 30, 2024

What value exchanges are being created across the customer journey. Now, it’s taking this to the next level, with a brand transformation that delivers an unrivaled customer experience that delivers what customers need, exactly when they need it. How brands are balancing personalization with consumer trust. The result?

Transform 120

Transform Logistics Customer Journey Management 120

Martech

JUNE 20, 2024

Make sure marketing and sales teams are connected The most crucial part of implementing a MAP is ensuring alignment across all the stakeholders in the business who will use the new technology. It’s essential to connect sales and marketing because the MAP shares many functions across these teams. “It

CRM 113

CRM eCommerce New Technology Marketing Automation Platform 113

OnPassive Marketing

SEPTEMBER 10, 2022

There’s a lot of buzz around customer marketing, but the term can mean different things to different people. This article will cover ten customer marketing types that you should know about, from direct mail to online marketing. Customer Marketing Definition. Types Of Marketing.

Customer Marketing 72

Customer Marketing Direct Mail Customer Social Media Marketing 72

Marketing Insider Group

MAY 25, 2021

Using intent data will also help you create and distribute your content more effectively to reach the right people and add value at every stage of the buyer’s journey. It can empower you to educate, attract, and convert prospects into leads and loyal customers. What is Buyer Intent in Content Marketing? Source: HubSpot.

Content Marketing 145

Content Marketing Energy eBook Marketing 145

SocialPilot

FEBRUARY 23, 2025

For customers, your business is only as good as the reviews they find online. Jeff Bezos, Founder of Amazon With the rise of review platforms like Google Business Profile, Yelp, and Facebook, reviews are now one of the most influential factors in customer decision-making. Why Is Review Marketing Important? Heres how: 1.

Marketing 61

Marketing Marketers Real Estate Management 61

Martech

OCTOBER 13, 2023

DOOH is one of the fastest-growing ad channels because of its unique position, or positions, in a customer journey. It can provide brand exposure at the beginning of the journey, or it can nudge a customer near a store, or in-store, at point-of-purchase. All these digital features have now come to out-of-home.”

CMO 128

CMO Advertising Advertisers Retail 128

Martech

NOVEMBER 3, 2021

“Year over year we’ve seen marketing analytics at the top of marketing budgets,” said John Hurley, Head of Product Marketing at Amplitude, in his recent MarTech session. What automation looks like in marketing operations today. “It’s a big spend for a lot of teams.”

Analytics 122

Analytics Product CMO Marketing 122