How social listening increases customer advocacy: 6 examples
Hootsuite
OCTOBER 9, 2024
In 2024, social media platforms are the place for consumers to voice their opinions and influence others. Because when food delivery became an essential lifeline during the global pandemic, concerns like driver safety, disinfection protocols, and cost were all the talk of the (virtual) town. The company’s plan of action? No purch nec.
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