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51% of consumers would leave a brand if digital experience isn’t as good as in-person

Martech

consumers (51%) say they’d be less loyal to a brand if the digital experience isn’t as enjoyable as in-person, according to PwC’s Customer Loyalty Survey 2022. Thirty-two percent of Gen Z stopped using a brand in the last year. This is compared to 27% for Millennials, 31% for Gen X and only 19% for Boomers. Why we care.

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Millennials Have Higher Expectations for CX than Older Generations

Adobe Experience Cloud Blog

Consumers of all ages have come to expect certain types of communications from brands when they transact online. More than 40% expect to receive a text message when an order has shipped. For example, more than half of online shoppers across age groups said they expect to receive an emailed receipt following a purchase.

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How Brands Are Using Influencer Marketing to Improve Their SEO

Scoop.it!

Here, we’ll dive in to learn how brands use influencer marketing to improve SEO. To create content and improve visibility Influencers are among the best people to collaborate with to create unique and engaging content for your brand that doesn’t see high bounce rates and makes your target audience stick and watch. Image Source 3.

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36 Up-To-Date Ecommerce Statistics

Backlinko

From the convenience of fast and free shipping to wide product choice, more consumers opt to shop online. 48% of US consumers state that their main reason for abandoning shopping carts during the checkout process are high extra costs (shipping, tax, fees). Ecommerce has transformed the retail landscape. Coupons and discounts 39.3%

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The Best Video Marketing Channels to Grow Your Brand in 2022

Hubspot Marketing

In the social media sphere, YouTube feels like a steady ship in choppy water. Check out this article to see how brands are getting creative on YouTube in 2022, plus this guide on YouTube marketing 101. Like YouTube, Facebook boasts a massive audience spanning multiple age groups, although Millennials take up the largest share.

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50% of product searches start on Amazon

Search Engine Land

Retail or brands websites: 14% Reviews websites: 2% Social media: 2% But. Reviews and ratings can make or break a sale more than any other factor, including product price, free shipping, free returns and exchanges, and more. By the numbers. For Generation Z, Google bested Amazon (38% vs. 36%, respectively). About the survey.

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Is Instagram Dying? [New Data]

Hubspot Marketing

But are these changes enough to cause users to jump ship? Influence with Millennials Instagram is the sweet spot for Millennials. Unsurprisingly, a high concentration of Instagram's audience belongs to Millennials, even securing first place as their favorite social media app last year ( Gen Z agreed ). Is Instagram dying?

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