How consumers are contacting brands on social media this holidays
Martech
OCTOBER 24, 2023
Facebook (69%) Instagram (65%) TikTok (41%) YouTube (39%) WhatsApp (22%) Snapchat (21%) X, formerly Twitter (21%) Pinterest (16%) LinkedIn (9%) Reddit (8%) Messages, comments and tags. Direct message (70%) In-post comments (43%) Tagging or @-mentioning a brand publicly (40%) Story replies (17%) Reasons for contacting.
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