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The Role of Reporting & Analytics in Modern CRM Systems

Marketing Insider Group

Customer relationship management (CRM) systems are everywhere, as the industry could be worth about $55 billion by the end of 2024. Most modern CRM systems have reporting and analytics features that help businesses extract meaningful insights from their data. What is CRM Reporting? What is CRM Analytics?

CRM 114
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5 drivers of full-funnel growth with CRM and CDP data

Martech

That goes beyond attribution accuracy and is a fundamental shift in how marketing drives sustainable growth. By connecting CRM and CDP systems to media platforms through APIs and audience data sharing, you are optimizing not just for conversions but also for the quality and long-term value of every customer acquired.

CRM 78
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Is your CRM lying to you? The hidden costs of dirty B2B data

Martech

B2B marketers are under more pressure to deliver results and buyer expectations for online experiences keep rising. Heres the catch, though: if your CRM is cluttered with stale contacts, duplicate records and mismatched account info, all that data may be doing more harm than good. The post Is your CRM lying to you?

CRM 103
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How to prove the value of brand marketing without sacrificing ROI

Martech

Many organizations over-invest in performance marketing and spend more to achieve the same or even worse results. Why do companies over-invest in performance marketing? Performance marketing is conversion-focused. It will undoubtedly favor performance marketing channels. The result? Processing.

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Key marketing lessons from startup to scale-up

Martech

However, as they grow, they must shift toward more structured, data-driven strategies and employ suitable tools to monitor customer behavior and campaign performance. Once your business reaches the scale-up phase, it’s important to adapt by implementing customer relationship management (CRM) systems and marketing automation platforms.

CRM 116
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From guesswork to growth: How to build a customer-centric marketing strategy

Martech

The real job of marketing isn’t to generate clicks. However, when performance reviews hinge on how many contacts were added to the CRM, quantity is prioritized over quality. Bad KPIs Marketing is now focusing on measuring intermediate instead of long-term outcomes.

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How to revamp your lead scoring strategy for 2025

Martech

This information can be integrated into your CRM and used to boost lead scores accordingly. Growth trajectory Companies on a growth trajectory (e.g., based on funding rounds or hiring sprees) can be more likely to invest in new solutions.