Litmus

OCTOBER 17, 2024

Your new customers have entered your world, and it’s your job to be a gracious host. To keep them engaged and foster customer loyalty, they need to see immediate value in what you offer. Effective retention strategies not only encourage repeat business but also foster long-term customer loyalty.

Email Marketing

Martech

AUGUST 23, 2024

The correlation between EX and CX A 2022 Harvard Business Review study examined a large global retailer whose business relied on customer-facing employees. Companies with engaged employees report significantly higher sales and customer loyalty rates.

Customer

Martech

JANUARY 9, 2025

During the 2024 holidays , traffic to retail sites from genAI-powered chatbots increased 13X over the previous year. 2025 will be the year of the AI agent Marketers looking to integrate AI agents into customer experience now have several options. Adoption is already underway.

Customer loyalty

Welcome Software

FEBRUARY 27, 2025

In an era where 73% of consumers feel frustrated when their shopping experience feels impersonal, retailers are rushing to implement personalization strategies. Yet, according to McKinsey's research , only 15% of retailers believe they are fully implementing personalization strategies successfully.

Retail

SmartBrief - Marketing

OCTOBER 21, 2024

It provides very great networking opportunities and can lead to new customers or partnerships. It lays the groundwork for excellent relationships, which in turn builds customer loyalty and a path toward long-term growth. Allows you to collect direct feedback from attendees to help improve your offerings.

Customer

Vertical Response

AUGUST 25, 2024

Effective holiday planning can foster customer loyalty and successful marketing outcomes. Combining festive decorations, events, and community involvement enhances customer loyalty and retention, driving sales and building a strong connection with your local customer base. of total retail sales.

Marketing Strategy

Martech

MAY 5, 2025

Offer flexible options : Consider providing flexible payment plans, discounts or loyalty programs that can ease the financial burden on consumers. This approach can help maintain customer loyalty and encourage repeat purchases.

Marketing

Customers.ai

JANUARY 3, 2025

Ecommerce Example : A fashion retailer notices customers spending extra time on product pages featuring video reviews and detailed size guides. Why It Works : Retargeting aligns perfectly with the path to purchase by picking up where customers left off, whether thats browsing a product or hesitating at checkout. The result?

Customer

Search Engine Land

AUGUST 30, 2024

In retail, that will fire up in October (probably earlier than ever this year). It’s also a good idea to look for different opportunities to run seasonal PPC promotions: For retail, the usual examples would be Mother’s Day, Father’s Day and other relevant secondary holidays.

Retail

Martech

OCTOBER 11, 2024

By keeping sensitive customer data closer to home, there’s less risk of it being exposed as it travels. This is especially important in retail, healthcare and finance industries, where protecting customer information is essential. This kind of predictive personalization drives customer loyalty and sets your brand apart.

Customer loyalty

Customers.ai

DECEMBER 20, 2024

Relationship marketing is a strategy focused on building and nurturing long-term relationships with customers rather than just aiming for one-time sales. It prioritizes customer loyalty, retention, and lifetime value by delivering personalized experiences and maintaining regular engagement.

eCommerce

Martech

JANUARY 29, 2025

Segment volume customers to identify opportunities to move them into the valued customer category over time. However, the focus, resources and strategies must align with your business goals, core value proposition and customer base. Different businesses will prioritize these customer types differently.

Customer

Set Up

NOVEMBER 26, 2024

Once synonymous with one-day-only doorbuster deals and frenzied shopping, the event is now a weeks-long digital phenomenon , shaped by evolving consumer behavior, economic pressures, and innovative retailer strategies, not to mention some potential trust issues with consumers. Black Friday 2024 reflects a retail landscape in transition.

Transform

Welcome Software

DECEMBER 4, 2024

Customer experience management (CXM) is the process of optimizing every detail of the customer lifecycle, from their first encounter with a landing page to their thousandth purchase. You might decide to order it directly through an online retailer. Today's customer journey looks more like a spider web. The challenge?

Management

SocialPilot

JUNE 18, 2025

Try for Free Industry-Specific Impact of Social Media on Business Social media’s impact varies significantly across industries, with each vertical leveraging platforms to meet unique business goals, from increasing brand visibility to fostering customer loyalty and driving conversions.

Real Estate

Welcome Software

JULY 23, 2024

Personalization: Improves customer experience Increases engagement and conversion rates Enhances customer loyalty and retention Enables a more efficient use of marketing personas Getting started with personalization When getting started with personalization, brands often get stuck on who to target, with what kind of experiences.

Customer loyalty

Hubspot Marketing

JUNE 10, 2025

Howard shared an anecdote of what this looks like in practice for her: “We’ll look at consumer behaviors, like how [customers] like to shop in the retail industry…When I was studying LGBTQ+ consumers, there [is] a lot around found family. Only 6% think that inclusive marketing only benefits the select group of people it’s for.

Fashion

SocialPilot

JULY 21, 2025

Social Media Success Stories Success Story 1: Zappos – Turning Customer Service into a Loyalty Engine on Social Zappos is an online retailer that sells shoes, clothing, and other accessories. It is well-known for its focus on customer service.

Transform

ConsumerTalk

JULY 8, 2025

Secondly, personalized interactions can enhance customer loyalty, as consumers feel valued and understood. Turning Messenger Engagement into Retail Purchases As consumers increasingly turn to messaging platforms for communication, beverage brands must capitalize on this trend.

Conversational Marketing

Use Insider

NOVEMBER 29, 2024

Topics include: Mobile marketing and attribution Retail media networks Starvation marketing AI’s role in podcast advertising and YouTube sponsorships Each episode runs between 15–30 minutes. He invites marketing and CX experts to share their insights on building brands that resonate with customers while staying flexible and innovative.

Millennials

Sprout Social

MARCH 18, 2025

The American sporting gear retailer offers everything from golf clubs to running shoes to kayaks, and prides itself on delivering customized, white glove customer service in stores. At a time when many retailers are shuttering their doors, Dicks is expanding and introducing new store features like rock walls and turf fields.

Health

Martech

JANUARY 14, 2025

Brands and retailers will also have to make sure the supply chain is flexible enough to deliver on personalized offers. In 2025, the brands that leverage AI to deliver hyper-personalized experiences and maintain a responsive, flexible supply chain will have a significant edge in building long-term customer loyalty, said Bodell.

Advertising

Marketing Insider Group

FEBRUARY 10, 2025

Retaining customers can be challenging, but it’s far more lucrative than finding new ones. According to SimplicityDX, the average business spends $29 acquiring a new customer while a repeat customer generates $39, so customer loyalty is a massive moneymaker.

CRM

illumin

MAY 29, 2025

In the rapidly evolving automotive retail landscape, digital innovation is transforming how dealerships connect with consumers. Email Marketing: A targeted email campaign keeps your dealership top of mind and strengthens customer loyalty. Tailor emails by audiencenew leads, service customers, past buyers, etc.

Advertising

Use Insider

AUGUST 6, 2025

Leading retail brands like Samsung, AVON, and NA-KD are already using Agent One to deliver personalized discovery, reduce friction, and increase conversions across web, mobile, and messaging channels. If price becomes a blocker, it can highlight customer loyalty perks and better-value bundles.

Shoppers

SocialPilot

JANUARY 19, 2025

Positive reviews not only boost your online reputation but also drive sales and customer loyalty. Industry-Specific Online Review Statistics Customer review stats reveal how online feedback impacts different industries, from healthcare and hospitality to retail and beyond.

Shoppers

Marketing Insider Group

DECEMBER 19, 2024

These include: Heightened customer loyalty. A strong community means meaningful customer relationships, more trust, and high-quality engagement from your customers. All these factors make customers loyal and willing to spend money at your business.

Transform

illumin

FEBRUARY 19, 2025

illumins email integration makes it easy to integrate email marketing into your customer journeys. Leverage loyalty Customer loyalty is king in 2025. Perks and programs are a great way to build retail existing and attract new customers.

Customer loyalty

Brian Solis

JANUARY 30, 2025

One where businesses can reimagine what’s possible, rethink value creation for an evolving market, and reshape their future together with customers and employees. AI can process enormous amounts of customer data in real-time, enabling businesses to deliver hyper-relevant experiences at scale.

Transform

Whos Mailing What

JUNE 26, 2025

Each of our specialized divisions – we have industrial graphics, retail displaying board, and decal promotional products all under our realm. They help you enhance customer loyalty and create a positive image that leads to increased business. Automotive … retail. So Paul, it’s literally across the board.

Direct Mail

Vertical Response

JANUARY 18, 2025

Exit-intent campaigns are designed to capture potential customers who are about to leave a site by presenting last-minute offers that encourage purchases. Exclusive access promotions, such as member-only deals, can also create a sense of belonging and urgency, driving sign-ups and fostering customer loyalty through inbound marketing.

Millennials

Sachs Marketing Group

OCTOBER 2, 2024

This strategy also taps into the increased holiday shopping traffic, potentially attracting new customers and enhancing brand recognition during a key retail period. Tailored marketing campaigns can attract holiday shoppers during the Thanksgiving season, encouraging customer loyalty and repeat purchases. trillion.

Customer

Welcome Software

AUGUST 23, 2024

Customer example: The Vintage Bar improved their time-to-market for new features by focusing on performance optimization and experimentation. Industry-specific: Tailored tests for different sectors Retail Product images: Compare lifestyle shots against studio images. Shipping thresholds: Test different free shipping minimums.

User-Generated

SocialPilot

FEBRUARY 12, 2025

They provide insights into whats working and what needs fixing, leading to genuine customer loyalty. Heres how: Ask in Person: If a customer has just had a great experience, dont be shy! ” This works great in restaurants, retail stores, or service businesses where you have face-to-face interactions.

User-Generated

Marketing Insider Group

SEPTEMBER 17, 2024

How Can We Re-Imagine the Ways of Organizing Companies to Deliver Better Customer Experiences? The term ‘channel-less’ has crept into everyday circulation in industries like retail, for example. He said, “…there are certain things our customers simply ‘expect’ us to know when we communicate with them.”

Customer

illumin

JULY 25, 2024

With digital OOH advertising, you can even target specific audiences with tailored messages that help increase brand recognition and customer loyalty. DOOH can also help increase footfall and overall in-store traffic.

Advertising

SocialPilot

JULY 28, 2025

Case Study: The Silent Treatment to Happy Fans In a 2020 survey, 40% of customers expected a simple “thank you” after leaving a positive review, but many businesses still fail to acknowledge this free form of marketing. According to Harvard Business Review, companies with strong customer loyalty grow their revenue 2.5

Management