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The retail sector continues to evolve to become more digital, social and connected, a new report from Salesforce found. The report said retailers are transforming their stores more than shopping destinations, delivering elevated retail experiences. As their duties expand, retail associates face mounting technological complexity.
Salesforce found that consumers are favorable toward AI along generational lines. GenZ is the most receptive, while Boomers and Silent Generation-ers are the most cautious. Thirty-four percent of GenZ consumers said they would share their personal information with an AI agent, 37% are neutral about it.
But this isn’t just about adopting new tools it’s about bridging generations to make a real impact. Picture a Baby Boomer engineer with 40+ years of experience teaming up with a GenZ digital marketer who instinctively understands TikTok’s algorithm. The potential is enormous. But how do we get there?
Brands, agencies, and retailers need to navigate these shifting trends to stay competitive. In this article, well break down the top advertising trends for agencies, retail marketers, and the broader advertising industry. Retail advertising trends in 2025: Shifting strategies for a more personalized shopper experience a.
Retail expert Mary Portas and Snap have conducted research into GenZ's shopping habits and reveals how to attract GenZ spending in a softer spending market. It’s bloody tough out there for retail. Spoiler alert. be a little less seamless. We’re all feeling the weight. Read more here
It’s not just the older generation either. consumers still send letters and packages with nearly half (48%) of GenZ, teens and twenties, sending mail one to two times per month. The aim is to make direct mail a core component of what retail media networks can provide to their brand client.
Sephora French beauty retailer Sephora uses its Pinterest boards to drive traffic and conversions through product placements. It partners with retailers across numerous industries—everything from auto and home goods to clothing, electronics and travel.
Retail media networks (RMNs) are a big part of that something. 94% lower cost per acquisition than traditional methods, confirming that Ben & Jerry’s reached its desired audience of GenZ and millennials, who are known for their willingness to explore new flavors. The results were remarkable: 1.5x
This is good news for retailers with a solid digital marketing strategy. retailers,” said Pandya. Shopping by generation. The same percentage (34%) of GenZ and Baby Boomer shoppers plan to shop online and in-store. The differences between generations lie in the disparities among the other two-thirds.
A new report suggests retail media networks (RMNs) need to evolve from platforms that push ads and pricing into content engines that influence how a new generation of consumers shops. Dig deeper: Retail media networks: What you need to know What could RMNs look like in the future? Email: See terms. appeared first on MarTech.
With the summer flying by, it’s time to look ahead to what retail trends will take the lead in fall 2024. The previous year proved difficult for retailers, with low consumer confidence and increasing cost of living tightening shoppers’ purse strings. But it seems that tough times are starting to wane.
The holiday shopping season is pivotal for retail advertising. For these short few months, spending booms, and retailers garner the revenue (and profit) they need to sustain them through the next year. So, with the cost of living rising continually, can retailers still count on a booming 2024 holiday season? from 2023’s numbers.
Litmus surveyed 1,000 consumers about their email preferences, with an emphasis on retailer emails. The top reason consumers unsubscribe from a retailer’s emails is that emails are sent too frequently (67%). Trust increased with younger generations like Millennials (38%) and GenZ (38%). adult population.
Currys: Going all-in on employee-led original content Currys is the leading omnichannel retailer of technology products and services in the UK and Ireland. The brand boasts 345 million followers on TikTok, YouTube and Instagram, the top platforms for GenZ. Note: This method isnt reserved for GenZ.
Shein is one of the largest fast-fashion retailers worldwide, shipping to customers in over 150 markets. Known for its relatively low-priced apparel and wide variety, Shein became one of the most popular shopping destinations among GenZ and millennial consumers across the world.
This is the power of live social shopping, a retail trend that started in China that is reshaping social commerce worldwide. Like QVC for GenZ, brands and influencers can showcase their products via a livestream shopping platform. She answers questions in real-time as thousands of viewers watch. Sounds too good to be true?
While generative AI is reshaping the retail landscape, Solis reminded the audience of a timeless truth: the heart of innovation is understanding people. This shift in priorities is crucial for retailers navigating today’s hybrid physical-digital landscape. If it’s not fast or intuitive, they’re gone,” Solis explained.
Much of this is proven by today’s influencer marketing statistics ; according to Q2 2025 Sprout Pulse Survey, 32% of GenZ now choose to use certain social media platforms because they follow creators or influencers who are active on them. Plus, 32% of GenZ expect brands to be interacting with influencers on their socials.
About 73% of retail shoppers use multiple channels throughout their journey. A GenZ shopper might expect real-time replies and same-day delivery. Their unified approach has consistently positioned them as the world’s top beauty retailer, with U.S. That’s not the exception, it’s the norm. sales reaching $2.7
Instead, you’d give it to a third-party storefront or another retailer to sell it to people for you. You see, B2C works with third parties or “middlemen” like wholesalers, retailers, or distributors to get your product into consumer hands. Retailers often even help shoulder some of the marketing to drive sales.
Retailer Temu recently launched an affiliate influencer program. Trying to reach GenZ? Clothing retailer Knix has an ambassador program where affiliate influencers get free products, VIP access to exclusive events and a 10% commission on all sales generated through affiliate links.
Advertisers in the US will invest over $350 billion this holiday season, bringing customers in-store for the most important retail period of the year. After 12 months of tight spending due to cost-of-living concerns, retailers and advertisers can enter the end-of-year sales season with hesitant optimism.
Non-endemic advertising on Amazon Non-endemic advertising allows brands that don’t sell products on a retail site to advertise there, tapping into the platform’s existing audience and data. As third-party cookies disappear and data privacy tightens, the value of this first-party data from retail media networks (RMNs) has surged.
Go all-in on a cohesive in-store and online consumer experience While there remains a preference for in-store shopping, the growth of online purchasing (especially among millennials and GenZ hybrid shoppers) means brands need consistent, positive customer experiences in both settings.
Their behaviours on these networks, such as the time spent and the networks used, differ.According to a 2024 report , heres how much time each generation spends on social media: GenZ: 10 hours and five minutes. Gen X: six hours and five minutes. At 42% , GenZ is Pinterests fastest-growing user base in Australia.
MECCA: Snapchatting to the top MECCA is Australia and New Zealands top beauty retailer. MECCA was the first retailer in Australia to debut lenses powered by AR technology. The brand introduced the lenses to bring their product catalog to GenZ audiences.
Real-time demos and entertaining shoppable content are blurring the lines between entertainment and retail. GenZ is setting the pace for how social commerce evolves. Image source GenZ’s Influence on Social Commerce Trends Digital natives are pushing brands to be faster, more transparent, and values-driven.
The American restaurant chain credits its cheeky humor on social media for helping it connect with GenZ audiences and boosted business. The beauty brand encourages UGC by offering chances to be featured and creating fun, interactive experiences in its retail spaces.
In Q4 2024 alone, TikTok generated 186 million downloads from users globally. Per Sprout data, nearly two-thirds (63%) of GenZ users consume news on TikTok. According to Statista , TikTok is more popular with GenZ than other social networks. TikTok is expected to reach 35 billion users by 2029.
Reddit’s users lean young, making it a great social network to reach GenZ and younger millennials. As of the third quarter of 2024, 59.8% of users identified as male and 39.1% In 2023, US users’ ethnicities were 21% White, 14% Black, 23% Hispanic and 36% Asian.
GenZ and Millennial consumers routinely bypass traditional search engines to look for Reddit threads because they trust authentic communities over conversion tactics. Redditors often provide more detailed product feedback than verified reviews on retailer websites. Reddit is also changing the search landscape.
And dont let clickbait news headlines sway you: GenZ and Millennials are using Facebook. The power of cute Yes, this retailer sells matching dog and human outfits. By frequently offering free, valuable content in these groups, weve been able to engage GenZ users who might not interact with our regular posts.
Reddit ) Reddit users skew younger, with Millennials and GenZ making up the majority, at 43.3% Ecommerce & Retail, Education, Marketing & Advertising, and Finance & Investing rounded out the top seven. With that in mind, before I go any further, here are a few stats to help you understand who is using Reddit: 101.7
Retailers like M&S use the platform to build communities and share customer stories and behind-the-scenes content. This GenZ and Millennial user base relies on the network for entertainment, trend discovery and creative expression. How are other UK brands using Facebook?
GenZ isn’t loyal to one app; they’re loyal to the experience. While in real life, we’re seeing a creative resurgence—including university activations, experience-led marketing and retail theater. Tiffany Sayers, co-founder at Australian agency Loft Social , agrees.
Traditional Consumer Packaged Goods (CPG) brands might rely on retailers to drive foot traffic. Some 40% of social media users think it’s cool when brands jump on trends (though GenZ is more likely to think so than older generations).
Reddit ) Reddit users skew younger, with Millennials and GenZ making up the majority, at 43.3% Ecommerce & Retail, Education, Marketing & Advertising, and Finance & Investing rounded out the top seven. With that in mind, before I go any further, here are a few stats to help you understand who is using Reddit: 101.7
Why TikTok Matters for Modern Marketing TikTok now boasts more than 1 billion monthly active users, with influence stretching from GenZ to Millennials and increasingly, Gen X. Explore how brands are using TikTok to compete with retail giants in TikTok’s Impact on Amazon. This is your guide to building one.
And particularly for Millennials and GenZ — the biggest spenders today — that kind of hands-on connection is exactly what they’re after. Good for retail, beauty, or food brands that want to offer hands-on interaction. Experiential marketing, on the other hand, is built to stay in people’s minds for a while. Workshop or class?
Whe do know that regardless of which platform customers move to, they will have things to say about brands and retailers. And this is even more pronounced among younger generations like GenZ (49%) and Millennials (41%), he said. Customer service on social media We dont know what shape TikTok will take in the U.S.,
This has contributed to their (very successful) strategy to target and win the forever-hard-to-please GenZ audience. And before you go thinking it's just GenZ changing things up, the same report documents one in four (24%) millennials purchase something through social media at least once a month.
Itâs led by women creators (with highly skewed GenZ audiences) who are turning golf into an aesthetic. Gapâs Spring 2025 collaboration with Malbon Golf reimagined classic prep for a GenZ audience and wrapped the launch in a creator-led invitational. Engagements surged past 53 million, up from 42 million last year.
Stamped by Sabrinas go-to kiss mark and her undeniably fresh GenZ wit, this collaboration was truly a match made in marketing heaven. The limited-time drop and exclusive retail partnership with Walmart added urgency, driving traffic and user-generated reviews that extended the campaigns shelf life.
Unwrapping This Season’s Shopper Spending Plans ” points to a robust upcoming fourth quarter for retailers overall with 76% of shoppers planning to maintain or increase gift purchases this holiday season. Furthermore, the online grocery shopping figure rises considerably for younger generations — 68% for millennials and 69% for GenerationZ.
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