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The sixth edition of Salesforce’s “Connected Shoppers” report found agentic AI to be one of the significant drivers of retail’s continued evolution, with 75% of retailers saying AI agents will become essential by 2026. Source: Salesforce Connected Shoppers report, 2025. 25% of shoppers buy through social media.
The Eaton Center in Toronto, Canada during the holiday season The holiday season 2024 and how it’s shaping up While many shoppers are ready to open up their wallets for the holiday season – savings are top of mind in 2024 and the most important retail season of the year is no exception. from 2023’s numbers.
A significant 42% of shoppers are turning to social to find the perfect gift more this year compared to 2023. This is especially true for younger consumers, as 57% of GenZ will use social more for gift inspiration. This number goes up to 21% among GenZ.
Retail advertising trends in 2025: Shifting strategies for a more personalized shopper experience a. As of 2024, 62% of GenZ consumers are already shopping through social media, and this number is expected to rise. GenZ & Gen Alpha: The Next Big Audiences GenZ and Gen Alpha will dominate the consumer market in 2025.
online holiday shoppers are expected to spend $240.8 The holiday shopping season has been reshaped in recent years, where consumers are making purchases earlier, driven by a stream of discounts that has allowed shoppers to manage their budgets in different ways,” said Vivek Pandya, lead analyst, Adobe Digital Insights, in a release.
Affirm Affirm is a buy now, pay later service shoppers use to buy products from their favorite brands online. Analyzing impact: How Pinterest drives business results Pinterest research confirms its popularity is on the rise—especially with GenZ.
YouTube: 8K Emily’s laid-back aesthetic and short-form fashion content resonate with both GenZ and millennial audiences. Aussie shoppers want real content from brands that share their values, so teaming up with influencers who know your audience is a smart way to boost engagement and loyalty. TikTok: 83.2K TikTok: 507.1K
The report also found that approximately one in five Australians creates social media content to generate income. GenZ most actively earns money from social media, with 40% of users in this demographic using it as an income source. However, the data reveals that GenZ uses Instagram, YouTube and TikTok the most.
Seventy percent of shoppers turn to Instagram for their next purchase, leveraging the platform’s shoppable posts and Reels. Collaborations with influencers or creators can significantly amplify your reach and resonate with GenZ and Millennial audiences. Instagram is also a powerhouse for shopping and e-commerce.
Reach new shoppers Play your cards right and your Pinterest strategy could have you seeing (several) dollar signs. For example, GenZ makes up 42% of Pinterest’s monthly active users, which might conflict with your audience on other platforms like Facebook. It’s true: 75% of weekly Pinterest users say they’re always shopping.
Younger demographics are more likely to delete after briefly skimming the preview text — 26% of Millennials and 28% of GenZ. This trend is even more pronounced among younger shoppers. Trust increased with younger generations like Millennials (38%) and GenZ (38%). adult population.
Known for its relatively low-priced apparel and wide variety, Shein became one of the most popular shopping destinations among GenZ and millennial consumers across the world. billion 2024 $50 billion Sources: Reuters , Statista Shein Downloads Worldwide The Shein app generated a total of 199.37 billion 2017 $1.55
What shows up in a TV ad has the potential to influence shoppers on their mobile devices. GenZ consumers are 52% more likely to value QR codes and links for more information, according to the Samsung Ads study. Cross-screen mobile advertising. This is the key component in shoppable interactive TV ads. Mobile Wallets.
Like QVC for GenZ, brands and influencers can showcase their products via a livestream shopping platform. The following trends keep shoppers hooked and turn these livestreams into must-watch events. We also predict that AI-generated captions and translations will help make live social shopping more inclusive and accessible.
About 73% of retail shoppers use multiple channels throughout their journey. A GenZshopper might expect real-time replies and same-day delivery. It’s the infrastructure of relevance — creating consistent, responsive experiences across digital, physical and hybrid moments. That’s not the exception, it’s the norm.
TikTok TikTok is a go-to platform for brands looking to partner with creatorsespecially when they want to tap into GenZ audiences and leverage short-form video. Snapchats fast-paced, immersive and ephemeral content is a strong draw for younger audiencesparticularly GenZ and Gen Alpha, who connect with the unique storytelling style.
While shoppers are still looking to save, they are also expected to spend the same amount as in 2023. Top 6 holiday shopping trends in 2024 Some of the biggest trends impacting retail for the 2024 holiday season include GenZ , travel, and frugality, just to name a few. Savvy shoppers will be on the lookout for good deals.
Those giveaways helped the company generate $25,000 in revenue, a reminder that word-of-mouth marketing can lead to real sales. Partner with influencers GenZ is changing how people discover new brands and products.
Plus, with more consumers making in-app purchases (currently at 13% overall and rising to 50% with GenZ), its getting easier to track where sales and revenue are coming from. And let’s face itdifferent audiences behave differently (Hey, GenZ on TikTok!). The pattern shifts dramatically for GenZ.
Go all-in on a cohesive in-store and online consumer experience While there remains a preference for in-store shopping, the growth of online purchasing (especially among millennials and GenZ hybrid shoppers) means brands need consistent, positive customer experiences in both settings.
Retailers like Amazon, Home Depot, Walgreens and Macy’s have years of shopper data and behavioral insights, offering an unparalleled picture of consumer preferences, habits and life events. For example, shoppers won’t browse Amazon for a new financial advisor. Given its perceived authenticity (especially by GenZ), U.S.
The previous year proved difficult for retailers, with low consumer confidence and increasing cost of living tightening shoppers’ purse strings. It found that 20% of GenZ expected same-day delivery and that 60% of them were willing to pay extra for it. But it seems that tough times are starting to wane.
Their behaviours on these networks, such as the time spent and the networks used, differ.According to a 2024 report , heres how much time each generation spends on social media: GenZ: 10 hours and five minutes. Gen X: six hours and five minutes. At 42% , GenZ is Pinterests fastest-growing user base in Australia.
GenZ is setting the pace for how social commerce evolves. Image source Influencer-Driven Social Commerce Shoppers today trust real people more than polished campaigns. Image source GenZ’s Influence on Social Commerce Trends Digital natives are pushing brands to be faster, more transparent, and values-driven.
HubSpot research shows social media is the preferred product discovery channel for GenZ, Millennials, and Gen X and one in four consumers have already bought products directly in social media apps. online shoppers. Enable social shopping. That’s a large chunk of the consumer market.
Unwrapping This Season’s Shopper Spending Plans ” points to a robust upcoming fourth quarter for retailers overall with 76% of shoppers planning to maintain or increase gift purchases this holiday season. Coveo’s “ Gift or Grinch? Of these respondents, 20% say this is an increase to their typical online grocery shopping routine.
In Q4 2024 alone, TikTok generated 186 million downloads from users globally. Per Sprout data, nearly two-thirds (63%) of GenZ users consume news on TikTok. Given that young people are Australias most active social shoppers, TikTok is an ideal platform for brands to connect with and sell to these users.
Drawing from his research, Solis introduced “Generation Novel” (Gen N), a term he uses to describe a consumer behavior shift that transcends traditional demographics. It’s not about being GenZ or Millennial anymore—it’s about how technology and global events like the pandemic have rewired all of us.”
The real-life product clips help shoppers connect with the brand, and they reported a bump in conversion rates. Enhances Customer Trust Our research proves that every generation from GenZ to X likes and trusts video more than anything else on social media. Engage shoppers, showcase products, and drive sales.
Today’s shoppers want more than transactions. Some 40% of social media users think it’s cool when brands jump on trends (though GenZ is more likely to think so than older generations). By selling directly to customers, brands gain more control over their margins, customer data and long-term relationships.
And this is even more pronounced among younger generations like GenZ (49%) and Millennials (41%), he said. Today, technologies like AI and app-to-app deep linking are enabling marketers to enhance shopper experiences and deliver more comprehensive metrics that drive campaigns seamlessly from post creation to purchase.
In fact, 48% of GenZ consumers prefer discovering products through short-form videos like TikTok and Instagram Reels. Tip: Analyze platform-specific shopper behavior—like TikTok’s impulse-driven trends or Pinterest’s intent-rich browsing—and tailor your product tags accordingly. And with over 5.24
In fact, 48% of GenZ consumers prefer discovering products through short-form videos like TikTok and Instagram Reels. Tip: Analyze platform-specific shopper behavior—like TikTok’s impulse-driven trends or Pinterest’s intent-rich browsing—and tailor your product tags accordingly. And with over 5.24
Millennials make up the largest demographic in the content creator economy, with GenZ making inroads as well. This demographic shift reflects the evolution of content creation from a niche role into a viable profession for younger generations. GenZ: 14% of content creators 9. Who are the content creators?
Shoppers are scrutinizing your brands ethics, your data practices, and your follow-through. If your loyalty strategy still revolves around points and perks, its time for an update. Consumer allegiance is no longer built on convenience aloneits driven by alignment. And younger audiences arent shy about walking away if you miss the mark.
During a season of fervourous shopping and endless ads, personalization provides exhausted shoppers with relief. Brands looking to win the cord-cutting GenZ and millennial generations need to leverage CTV and OTT , and they did this holiday season. These channels represent a new age for TV commercials.
Theyve featured videos of moms at a rage room for Mothers Day, memes for GenZ employees whove recently entered the corporate workforce and meditation for outdoor enthusiasts. Are they TikTok shoppers or Facebook scrollers? Niche communities are powerful because of their more exclusive nature. How often are they online?
That’s even more pronounced among younger consumers, with 42% of Millennials and 37% of GenZ in the “very likely” category. Older shoppers are the most pessimistic, with 49% of Boomers expecting to be affected for at least the rest of the year. Consumers Price, not brand, is driving decisions: 76% of U.S.
Gen Z’ers, which includes those born between 1996 and 2012, now make up 20 percent of the US population and account for $143 billion in direct spending. If you are still focused on millennials, it’s time to start paying attention to a new generation of consumers. Here are five ways to attract and keep GenZ customers.
GenerationZ consumers have arrived, and they are forcing companies to rethink the terms of marketing relationships. GenZ expects greater transparency & personal validation from every online experience, says @joderama. GenZ is projected to make up to 40% of consumers by 2020 via @barkleyus.
With this in mind, the company shifted its marketing strategy to focus on TikTok’s user base (which was overwhelmingly GenZ), leveraging short-form video and user-generated content in its #EyesLipsFace campaign. s newfound focus on a GenZ audience. s pivot to focus on GenZ?
For many brands today, marketing to GenZ might feel like trying to talk to aliens. Because at a glance, the so-called “smartphone generation” is a totally new species of consumer. Listen: GenZ’s massive spending power and dependence on social media speak for themselves. The reality, though? Translation?
Throughout the holiday season, we at Google have annually watched shoppers move between 4 distinct mindsets , or what we call the ‘4Ds:’ deliberate, deal-seeking, determined, and devoted. These shoppers also spent over $47 billion in retail in the two weeks after December 25th. That proportion of shoppers increased in December.
A majority of online beauty shoppers will wait for lower prices and risk items going out of stock, a new study from D2C ecommerce company ESW finds. But there is also a sizeable number of “super shoppers” who will pay full price to get exclusive items. The majority of online beauty shoppers are looking for bargains, the study found.
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