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The evolving B2B customer journey: Thursday’s Daily Brief

Martech

When brands and agencies can execute a campaign that combines, for instance, bus shelters at the street level, and then screens or audio in-store (and possibly a nudge in a mobile ad) then they are moving down-funnel in step with their customers. RollWorks announces new capabilities focused on the customer journey.

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How to Create a Multilingual Content Strategy That Attracts and Converts More Customers

Hubspot Marketing

The entertainment industry has long leaned into the reality that people who speak other languages still want to watch the latest Marvel movie, Bridgerton season, or House of the Dragon episode at the same time as other people around the world. People with disabilities still like pizza.

Customer 134
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IRL takeovers: Influencers are reshaping live brand activations and events

Sprout Social

Influencers and creators are no longer confined to the realm of social media feeds; theyre stepping into the entertainment world, playing a crucial role in IRL events. They’ve emerged as powerful players in live brand activations and entertainment experiences that transcend traditional marketing.

Tentpole 108
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6 Holiday Campaigns That Drive the Customer Journey

Adobe Experience Cloud Blog

Let’s take a look at six holiday campaigns that drive the customer journey and what you can learn from them: 1. At this early stage, your goal as a marketer is to make your brand both known and relevant to your potential and existing customers. Engagement. Once buyers are familiar with your brand, how do you earn their business?

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Retail media networks evolve with new in-store measurement standards and omnichannel strategies

Martech

These in-store experiences, however, aren’t just offline refuges — they’re part of an omnichannel journey. They are connected, through mobile and other digital channels, with the customer journey, which begins long before the customer enters the store. Better service for advertisers.

Retail 117
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10 UK social media trends for 2025

Sprout Social

By understanding and addressing the unique needs and preferences of their customers, Marks & Spencer is building lasting relationships that foster loyalty and trust. It drives conversions throughout the customer journey. Social entertainment UK audiences crave engaging and fun content from brands.

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Why marketing engagement metrics actually do matter

Martech

Journeys, not funnels Over the past five years, the customer journey has changed radically, making it no longer a straightforward, easily measurable process. Top-of-funnel content, being less overtly sales-driven, nurtures audiences with education, thought leadership and even mild entertainment.