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Customer experience management in the age of agentic AI

Martech

Defining experience management First, its useful to clarify the relationship between Qualtrics, an experience management software vendor, and the Institute. The first thing to know is that the Institute is product-agnostic. Experience management is about more than responding to customer complaints. “Product, sales.

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6 outdated AI marketing trends you should retire in 2025 by Comarch

Martech

Nearly 90% of executives report faster complaint resolution, and over 80% see improvements in call volume management, all thanks to AI. Simple predictive product recommendations Then: The first AI-powered product recommendation engines that relied heavily on purchase history and browsing behavior were considered cutting edge.

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Contentstack acquires CDP Lytics

Martech

Lytics’ first-party data management capabilities are expected to supplement the existing Contentstack Personalize. The pattern was high-profile DXPs with CMS and other components filling out their platforms with customer data management. Contentstack’s primary current offering is its headless CMS.

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Pants Are Not Optional | Keeping Productivity & Company Culture Alive

Adobe Experience Cloud Blog

A big part of this is ensuring that your team productivity and company culture remain intact. Keep Productivity Alive. Forbes shares that “70% of full-time employees work remotely at least one day per week, according to a 2018 research study from Switzerland-based serviced office provider IWG”. Remote work isn’t a new concept.

Product 158
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51 Online Side Hustle Ideas – Start Making Money Now!

Jeff Bullas

Starting an e-commerce store on Amazon is one of the easiest online businesses to start, as you can use the platform to research the best product to sell and find that product. Amazon can also store and deliver your products globally without you having to worry about logistics or storage. They are now the top Amazon aggregator.

Logistics 290
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How tariffs impact retail sales and ad spending, and why 2025 might be different

Martech

In 2002, tariffs were placed on steel mill products from non-NAFTA countries, tires from China in 2009 and a trade war with China that lasted from 2018 to 2020. China trade war, 20182020 Multiple rounds of tariffs occurred from 2018 to 2020, including a 25% tariff on $250 billion worth of Chinese imports, lower tariffs (7.5%-15%)

Retail 121
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Lessons learned from martech wins

Martech

In 2018, I read about Burger King’s Whopper Detour Campaign. I’ve worked in non-profit, publicly traded corporate, B2B and B2C contexts and small private agencies before moving into martech management. It’s a reminder that leaning on organizational partners can help everyone succeed.