Using AI to improve customer experience and customer journey orchestration
Martech
JULY 11, 2022
“Right now, marketing is failing more than it works,” said Matthew Camuso, product marketing manager for CRM software company Pegasystems, at The MarTech Conference. He cited an internal study of over 5,000 consumers that found that 68% of them don’t believe brands care about their needs. AI-driven customer journey orchestration.
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